ALOGICReviews of alogic.co

Great follow up on delivery with an email to ask if we have picked up the item as the PO had not marked as delivered.

Ich habe drei Monitore von Clarity Pro Touch 27" UHD 4K-Monitor mit 65 W PD, Webcam und Touchscreen sowie weiteres Zubehör der Firma in zwei Bestellungen bestellt. Einer der drei Monitore weist einen ersichtlichen Hardwaredefekt auf und ist nicht verwendbar. Die Produkte entsprechen meinen Erwartungen und erfüllen ihren Zweck. Bei einer Reklamation ist der Service jedoch sehr schlecht. Die gesamte Kommunikation beläuft sich inzwischen auf insgesamt 26 E-Mails (in der Zeit vom 26.10.2024 bis 07.11.2024) zwischen mir und dem ALOGIC Kundenservice sowie 4 Briefe, die sie per Post (Einschreiben Rückschein) erhalten haben. Da der Kundenservice derzeit keine weitere Kommunikation zum Sachverhalt des defekten Monitors führt und seitdem 05.11.2024 nicht mehr antwortet, werde ich den gesamten Vorgang nun anwaltlich prüfen lassen. Bewrtung auf englisch I have ordered three monitors from Clarity Pro Touch 27’ UHD 4K monitor with 65 W PD, webcam and touchscreen as well as other accessories from the company in two orders. One of the three monitors has an obvious hardware defect and cannot be used. The products meet my expectations and fulfil their purpose. However, the service is very poor when I make a complaint. The entire communication now amounts to a total of 26 emails (in the period from 26/10/2024 to 07/11/2024) between me and ALOGIC customer service as well as 4 letters that they received by post (registered letter with acknowledgement of receipt). As customer service is currently not communicating any further regarding the defective monitor and has not responded since 5 November 2024, I will now have the entire process reviewed by a lawyer.

Furchtbare Kommunikation. Ich wollte einen Artikel zurückschicken und habe mich über den Support bzgl. der Rücksendung gemeldet. Diese versicherten mir, dass sich innerhalb von 2 Tagen jemand bei mir meldet. Dies geschah nie. Über den E-Mail Support musste ich den gesamten Fall wieder aufrollen und wurde anschließend erneut ignoriert. Das ganze ist jetzt über eine Woche her...

Many thanks for the quick response after I discovered that the screen was almost sold out. I got it, tested it and I am very happy about it

I had an issue with a very delayed delivery due to the delivery partner, which was frustrating. However, Alogic's support team was responsive and helped resolve the situation, including a compensation for the inconvenience. While it wasn’t the smoothest experience, I appreciated their efforts to make things right in the end.

I bought 2 monitors at Alogic. Though these weren´t in stock I got a direct contact to be informed about date of delivery. Very smart contact. Monitors were delivert earlier than stated. Perfect. The product itselfs are of very good quality. Nothing to complain. Have bought several times and will buy again. Recommendation!

I had what I thought was an issue with a phone/watch charger, supplied by Alogic, which I received help with and the problem is now resolved, because Alogic reached out. Entirely happy.

Excellent service. Negotiated with a chatbot who very quickly turned into a real human being, and they could not have been more helpful. Organised delivery within a very tight time frame, the screen has arrived, plugged it in and it works nicely...off we go....