Vicky S.
I have written 3x to almondmuse and not…
I have written 3x to almondmuse and not back to back but days apart, explaining that I have an event and believed their 2-3 day shipping timeline. Customer service has yet to give me an answer and I placed my order a week ago. Extremely disappointed I would have never ordered if I knew the truth about shipping. Never again. Will probably cancel order or return by tomorrow
Response from Almond MuseFeb 25, 2026
Hi Vicky, We’re truly sorry to hear about your experience and understand how frustrating this must feel, especially with an important event coming up. We completely understand that you placed your order based on the stated 2–3 business day processing timeline, and you deserve clear communication regarding your shipment. Occasionally, during high-demand periods, processing times may be extended slightly — but that does not excuse the lack of a clear update. We sincerely apologize for the repeated delays in response. Please email us directly at [email protected] with your order number and subject line “URGENT – Event Date” so we can prioritize your case immediately and provide a definitive status update. If cancellation is still your preference, we can also review that option for you promptly. We truly regret the disappointment caused and appreciate the opportunity to make this right. Kind regards, Almond Muse Customer Support


