Almond MuseReviews of almondmuse.com

This was my first and last time shopping at Almond Muse. Tracking for my order was not very detailed. I didn’t receive an estimated delivery date until the day of my delivery which defeats the purpose of an estimated delivery date. Also the tracking updates were vague like “awaiting departure from international airport” without any information on the specific location of my order. The most disappointing part of my experience with Almond Muse was the quality of the dress. The cups of the dress were two different sizes. One cup was so big that from the side there was 0 coverage for my breast. I decided to alter the dress instead of return it due to 1) worries about having a bad experience trying to get a return based on what I’ve read about other people’s experience with Almond Muse and 2) I had an event coming up soon that I wanted to wear the dress at. I ended up have it to alter the dress due to the defect. Paying $126 for a dress and then needing to have alterations done due to a defect in the dresses construction is very annoying!

ho ordinato un vestito per un matrimonio (con tempi di consegna lunghissimi), mi arriva e esteticamente molto bello, qualità media, ma purtroppo non mi stava bene nel seno, dato che le coppe erano troppo piccole. Ho richiesto il reso, mi hanno risposto che sugli articoli in promozione avrei avuto non un rimborso, ma un credito per riacquistare dal loro sito. Ho risposto che non mi sarebbe stato utile perché quei vestiti non sono proprio pensati per il mio fisico, mi hanno proposto un rimborso parziale, ma anche cosí non mi sarebbe stato utile. Ho scelto quindi di spedire indietro il vestito (25€ di spedizione a mio carico), ho aspettato e non mi hanno piú contattata. Li ho ricontattati io e mi hanno dato il credito, peccato che io ho speso €99 tra spedizione e assicurazione + 25€ di spese per il reso e lo store credit che mi hanno dato era solo di €80. Riassumendo, per me è stata una pessima esperienza, perché acquistare online è sempre un po’ un rischio e il reso dovrebbe essere piú semplice e conveniente. Il lato positivo è che il customer service risponde velocemente, anche se le risposte non sono quelle che ci si aspetterebbe.

I ordered 3 dresses during the 2+1 sale. Two of them were supposed to be butter yellow. The dresses arrived quite fast, but the colors were mustard yellow and the quality doesn't match the price. I immediately contacted the company, but they replied that they can't give me my money back and they only offer store credit. However, they said that they only give store credit for one of the two dresses that I sent back to them because of the 2+1 offer. So I paid over 200 euros and I am only being refunded for half the money. Lastly they said that I had to pay the money for the return of the dresses by myself.

Having just received my order, I can honestly say that this will be my first and last from them. The fabric feels cheap for the price paid, and the tulle in the front is shorter than the actual dress, making it invisible. Overall, the size and fit is larger than I expected. For a dress that has reinforcements in the torso area, it's flimsy and pulls, giving an overall unflattering aspect. Considering I imagine the overall model is a drop-shipping one, I won't even bother to return it, but there will be additional money and time spent in taking it to a tailor to set it right. Don't bother, girls. It's another China assembled dress, with the quality just a bit better than a Shein one, but same polyester...

I would not recommend ordering from Almond Muse. Their clothing is very expensive, but the quality and fabric are comparable to what you would expect from Shein. The products look much better in the photos than they do in reality, and the materials feel cheap for the price charged. What made my experience even worse was their terrible and very customer-unfriendly return policy. Returning an item is unnecessarily difficult and costly, which is extremely disappointing considering the premium prices they charge. I ordered a dress from Almond Muse for a very special occasion, but when it arrived, it was completely ill-fitting and looked nothing like I expected. Because of this, I had to urgently order a replacement dress from another website and pay for express shipping to make sure I had something suitable to wear for my event. Overall, I feel that Almond Muse does not offer the quality, service, or value that their prices suggest. Save your money and shop somewhere else.

Ladies, spend your money elsewhere. I was excited to try Almond Muse based on the photos, but unfortunately the quality and return experience were too disappointing. The dresses I received did not match my expectations in terms of fabric quality. The material felt much cheaper than it appeared online, and the fit ran significantly larger than expected. The biggest issue is that the smallest size offered was still too large, yet the company does not offer a smaller size for exchange. When I contacted customer service, I learned that because my order was placed during a “Buy 2 Get 1 Free” promotion, I was not eligible for a refund to my original payment method. Instead, I was only offered store credit, but not the full value. What made this particularly frustrating was that the “complimentary dress “ from the promotion was assigned a value of $0 for return purposes, and a restocking fee was also deducted from the remaining store credit. As a result, i am going to end up with store credit for a brand I no longer wish to shop with after being disappointed by both the quality and sizing. The company also does not provide telephone customer support, so all communication must be handled through email. To be fair, customer service was polite and responded to my emails. However, the combination of: * Poor fabric quality relative to the marketing photos * Inaccurate sizing with no smaller size available * No refund option during promotional purchases * Store-credit-only returns * Restocking fees * No phone support made this one of the most frustrating online shopping experiences I’ve had. Also; their customer service does not seem to offer actual help, only generic script that guides you nowhere. I would strongly recommend reading the return policy carefully before purchasing, especially during promotional sales. Also their sizing varies and inconsistent. Their sizing guide is definitely misleading. But also; $150 a dress with sneaky return option? Don’t buy from them. I should have trusted their negative reviews.

I’ve received my order 6 days in late (command passed the 4 may, delivery promised 5-9 days, didn’t received it in time for my birthday : 10 days passed the ordering). Then, it would not be true if I say that the dresses were like the image: bad quality even if it’s a high price (quality like SHEIN would I say), texture strange (noticeable for Isabella : this is more like the « maille de fer » of médiéval’s knights), the colour (the gold one was more beige like the skin tone..) and the cut of the dresses (Chierla? I don’t exactly remember the name but it’s horrible how it doesn’t look at all like the model: to large on the hips -> looked better moved on the waist + to evasive in the back). However, I nuance my tell ‘cause I’m small (5’1) compared to the models I think and I can accept that it influences the results. But I don’t think it excuse all of the things I said so I return my articles. I hope all this can help you improve your products. Respectfully

I am really disappointed in my experience, I was a first time customer with AlmondMuse and I ordered a dress for my sisters wedding. It took nearly 4 weeks to arrive, I contacted them multiple times. When it finally arrived the yellow top part of my dress was more of a mustard shade than the lemon/light yellow advertised. The yellow satin part was the right colour. The fabric however was very cheap, nothing like how I expected it to be when it cost me a fortune I think I paid 800+ dirhams total. I was so upset I started crying because I only have 10 days left to try and order another dress from somewhere for the wedding in time. I want to return this one but they also make it difficult for returns and I am very overwhelmed right now. I was also annoyed that I paid full price and then two days later they made all outfits half price. The only good thing was they responded to emails quickly. But I am not going to be ordering from them again if this is the quality