Carolina M.
Honest Review
I had seen the reviews on Trustpilot and still decided to go ahead and order, so I want to share my full experience. I ordered the Selene dress to be shipped to Bogotá, Colombia, on February 23rd, 2026. I received a confirmation email right away, followed by another message explaining that they were experiencing high demand and that shipping might take longer than usual. After about a week, I received an update saying the order had been shipped. I reached out to customer service via email, and they responded promptly, which I appreciated. They provided a tracking number that was supposedly linked to DHL, but I was never able to verify it on the DHL website despite checking multiple times. At that point, I became concerned that it might be a scam and requested to cancel my order. However, they informed me that the package had already been shipped and could not be canceled. In the end, the dress did arrive, but it took about a month from the purchase date. The dress itself is okay—it fits well and doesn’t feel cheap—but it is not the quality I expected for the price I paid. The fabric is lighter, the seams look and feel simpler, and the detail is not fantastic. The dress is okay. It will probably cost me more to return it. Since it was on discount, they will only refund me in store credit per their refund terms and conditions. So, I am keeping and using it for a less formal occasion, but I was not what I intended to do. Overall, while I did receive the product, and customer service was responsive, the misleading tracking information, delayed shipping, and quality did not meet my expectations.
Response from Almond MuseApr 9, 2026
Dear Carolina, Thank you for taking the time to share such a thoughtful and detailed review. We are truly sorry that your experience left you feeling disappointed. From the uncertainty around the tracking, to the longer than expected delivery time, to the dress not meeting the level of quality you had hoped for, we completely understand why this experience felt frustrating and underwhelming. While we are glad the order did arrive and that our team was responsive throughout, we also understand that this does not change the fact that the overall experience fell short of what you expected and deserved. When a piece is chosen with a particular occasion in mind, it should feel special from start to finish, not leave you second guessing the purchase along the way. We have emailed you directly, as we would truly appreciate the opportunity to personally revisit this with you and see how we may turn this experience around in a way that feels more thoughtful and more in line with the standard we want to uphold. Your feedback matters to us, and we would genuinely value the chance to leave you with a better final impression. With care, Almond Muse Customer Support