Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Never got the dress and no reply to my emails or phone calls
Response from Almond MuseApr 12, 2026
Dear Diana,
We are truly sorry to read about your experience.
Not receiving your order is already deeply frustrating, but feeling ignored after reaching out by both email and phone makes the situation even more disappointing. We completely understand why this has left you upset, and this is not the level of service or communication we want any customer to experience with our brand.
Please email our customer service team at [email protected] and kindly include your order number in your message, along with a note that you also posted your inquiry through Trustpilot. This will help us identify your case immediately and review it without further delay.
We would genuinely appreciate the opportunity to look into this properly and make sure your concern is attended to with the care and priority it deserves.
With care,
Almond Muse Customer Support
BR
Brooke
Very easy website to navigate- loved…
Very easy website to navigate- loved the reviews
Response from Almond MuseApr 11, 2026
Dear Brooke,
Thank you very much for taking the time to share your kind feedback.
We are so pleased to know that you found the website easy to navigate and that the reviews helped make your experience even better. We always want shopping with us to feel smooth, enjoyable, and reassuring from the very beginning, so your words are truly appreciated.
Thank you again for your support and for spending a moment to leave a review.
With care,
Almond Muse Customer Support
AL
Aleisha
I purchased $250 worth of items and…
I purchased $250 worth of items and have not received anything to show for it two months later. Customer service keeps assuring my packages are on the way but I still have nothing. DO NOT buy from them. You’ll be throwing your money in the trash.
Response from Almond MuseApr 10, 2026
Dear Aleisha,
We are truly sorry to read about your experience.
Waiting two months without receiving your order is understandably frustrating, especially after multiple follow ups and repeated reassurance without a proper resolution. We completely understand why this has left you disappointed and upset, and we are very sorry that your experience has felt this way.
Please reach out to our customer service team and ask for Ann, the manager. I will personally make sure your concern is prioritized and reviewed with the care, urgency, and attention it deserves. We would sincerely appreciate the opportunity to look into this properly and work toward resolving the matter for you.
With care,
Almond Muse Customer Support
BD
Bethany D.
Order never arrived
Order never arrived. Several emails sent where they kept telling me that it’s on its way, but there are no shipping updates since the day I placed the order. They refused to issue a refund or even really give me anything other than a generic response. Do not use them. Fairly certain that this is a scam
Update: still no items received and now they have stopped replying to my emails. Avoid at all costs
Response from Almond MuseApr 10, 2026
Dear Bethany,
We are truly sorry to read about your experience.
We completely understand how upsetting and discouraging this must feel, especially after reaching out multiple times and still being left without the clarity and support you needed. A situation like this should never feel repetitive, uncertain, or unresolved, and we are very sorry that this has been your impression.
Please reach out to our customer service team and ask for Ann, the manager. I will personally make sure your concern is prioritized and reviewed with the care and urgency it deserves. We would sincerely appreciate the opportunity to look into this properly and work toward resolving the matter for you.
With care,
Almond Muse Customer Support
MB
Monica B.
My package never arrived
My package never arrived. I tried working with customer service who basically said too bad and won't refund me. Warning, I think this company is a scam and I would leave no stars if I could.
Response from Almond MuseApr 10, 2026
Dear Monica,
We are truly sorry to read about your experience and completely understand how upsetting and frustrating this situation must feel.
When an order does not arrive, the experience should be met with clear support, careful follow through, and meaningful assistance. We are very sorry that this did not leave you feeling supported, as that is never the impression we want any customer to walk away with.
Please coordinate directly with our customer service team and ask for Manager Ann. I will personally make sure that your request and concern are handled with the utmost priority and reviewed as carefully as possible. We would sincerely appreciate the opportunity to look into this properly and work toward a resolution for you.
With care,
Almond Muse Customer Support
BE
Beatrice
It’s a very good site
It’s a very good site and the costumer support team is really kind and helpful.
Even if, i’ve had problems with my package.
Response from Almond MuseApr 10, 2026
Dear Beatrice,
Thank you very much for taking the time to share your feedback.
We truly appreciate your kind words about our site and our customer support team. It means a great deal to know that, even with the issue you experienced regarding your package, our team was still able to support you with kindness and care throughout the process.
Your review is deeply appreciated, and we are grateful for your trust and understanding.
With care,
Almond Muse Customer Support
SZ
Sophia Z.
Extremely Disappointing Experience – No Delivery, No Support, No Accountability
I am extremely disappointed with my experience with Almond Muse. Three weeks ago, I ordered a dress and even paid extra for shipping insurance, expecting at least some level of reliability and customer care. To this day, my order has not arrived, and I have absolutely no idea where it is.
I have contacted their customer support multiple times, but it has been completely useless. They provided no real information about the status of my package. During a phone call, I was promised that the dress would arrive on Friday - it never did. No explanation, no update, nothing.
They also tell customers to mark emails as “urgent,” but that seems to make no difference whatsoever. My concerns have been ignored, and there has been zero effort to resolve the situation.
Overall, this has been a frustrating and disappointing experience. Paying for shipping insurance clearly means nothing with this company. I would not recommend ordering from them if you expect reliability, transparency, or basic customer service.
Response from Almond MuseApr 9, 2026
Dear Sophia,
We are very sorry to read about this experience.
This is clearly not the level of service we want associated with our brand, especially when you placed your order with the expectation of a smooth delivery and added peace of mind. A delayed parcel is frustrating enough on its own, but a lack of clear updates only adds to that disappointment, and we fully understand why this has left you feeling let down.
We also sincerely regret that the communication you received did not give you the clarity or reassurance you needed. When a customer reaches out several times for help, the experience should feel supported and solution focused, not circular and unresolved.
Please email our customer service team at [email protected] with your order number and mention your Trustpilot review. I will make sure your case is attended to as a priority and reviewed with the care and urgency it deserves. We would truly appreciate the opportunity to look into this properly and work toward a better outcome for you.
With care,
Almond Muse Customer Support
CH
Chloe
J’ai juste regarder une robe sur se…
J’ai juste regarder une robe sur se site, j’ai voulu rentrer mes informations bancaires mais sans valider le paiement
Je vois aujourd’hui un prélèvement de 93,90€ sur mon compte
Je voudrais me faire rembourser et annuler cette commande !!!
Response from Almond MuseApr 9, 2026
Dear Chloe,
Nous sommes sincèrement désolés de lire cela et comprenons parfaitement à quel point cette situation peut être préoccupante.
Nous vous invitons à contacter directement notre service client à l’adresse [email protected] afin que votre dossier puisse être vérifié en détail. Merci d’indiquer toutes les informations utiles dans votre email afin de faciliter le traitement de votre demande.
Je veillerai personnellement à ce que votre demande soit bien prise en charge et traitée en priorité par notre équipe.
With care,
Almond Muse Customer Support
