Nikki C.
Gutted
I am really disappointed in my experience, I was a first time customer with AlmondMuse and I ordered a dress for my sisters wedding. It took nearly 4 weeks to arrive, I contacted them multiple times. When it finally arrived the yellow top part of my dress was more of a mustard shade than the lemon/light yellow advertised. The yellow satin part was the right colour. The fabric however was very cheap, nothing like how I expected it to be when it cost me a fortune I think I paid 800+ dirhams total. I was so upset I started crying because I only have 10 days left to try and order another dress from somewhere for the wedding in time. I want to return this one but they also make it difficult for returns and I am very overwhelmed right now. I was also annoyed that I paid full price and then two days later they made all outfits half price. The only good thing was they responded to emails quickly. But I am not going to be ordering from them again if this is the quality
Response from Almond MuseMay 20, 2026
Dear Nikki, Thank you for sharing your experience so honestly. We are truly sorry to hear how upsetting this has been for you, especially with such an important occasion coming up. We completely understand how stressful and disappointing it must have felt to wait weeks for your order, only for it to arrive not as expected in both color and quality. The difference in shade you described, along with the fabric not meeting expectations, is not the experience we want for any customer, especially for something as meaningful as your sister’s wedding. We also understand how overwhelming it can feel when time is limited and you’re left needing an alternative so close to the event. Please email our customer service team at [email protected] and include your order number, along with a note that you also shared your experience on Trustpilot. This will help us identify your case immediately and prioritize it accordingly. We would truly appreciate the opportunity to review your order in detail and assist you with a suitable resolution as quickly as possible, so we can support you during this time and help ease some of the pressure you’re currently feeling. With care, Almond Muse Customer Support