Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Not only are the products at Almond muse beautiful and good quality but the customer service is quick and attentive. They helped me change my address after I ordered it due to an emergency change. They were so attentive when I needed to return it for a quick fix in sizing. Truly the best online customer service I’ve ever experienced. Thank you Almond Muse!
Response from Almond MuseMay 27, 2026
Dear Emily,
Thank you so much for your kind and thoughtful review.
We are truly delighted to hear that both our pieces and customer service left such a positive impression on you. Knowing that our team was able to support you quickly during an unexpected situation, and assist you with both your address change and sizing adjustment, means a great deal to us.
Providing attentive, reliable, and genuinely caring support is something we deeply value, so your experience is incredibly rewarding to hear.
Your words are sincerely appreciated, and we’re so grateful for your trust and support.
With care,
Almond Muse Customer Support
AC
Alessandra C.
Delusione
Molto delusa ho fatto l'ordine il 28.04.2026 ad oggi il vestito ordinato per il 18° di mia figlia non è ancora pervenuto e la tracciatura è inesistente e incomprensibile!
Ho richiesto il rimborso e il servizio clienti mi avrebbe dovuto ricontattare a breve ma ciò non è avvenuto. Sconsiglio se ordinate abiti per eventi importanti. Società poco seria e poco affidabile!
Response from Almond MuseMay 27, 2026
Dear Alessandra,
Grazie per aver condiviso la sua esperienza.
Siamo sinceramente dispiaciuti di leggere quanto accaduto e comprendiamo perfettamente la sua delusione, soprattutto considerando che l’ordine era destinato a un’occasione così importante come il 18° compleanno di sua figlia. Non ricevere il vestito in tempo, insieme a una tracciatura poco chiara e alla mancanza di aggiornamenti concreti, è senza dubbio frustrante.
Ci dispiace inoltre sapere che, nonostante la richiesta di rimborso, non ha ricevuto il riscontro promesso. Questo non è il livello di servizio e comunicazione che vogliamo offrire.
La invitiamo a contattare il nostro servizio clienti all’indirizzo [email protected], includendo il numero d’ordine e specificando che ha lasciato una recensione su Trustpilot. Questo ci permetterà di identificare rapidamente il suo caso e fornirle un aggiornamento chiaro e una gestione prioritaria della sua richiesta.
Apprezziamo sinceramente il suo feedback e ci auguriamo di poterle offrire una risoluzione adeguata.
With care,
Almond Muse Customer Support
IP
Ioana P.
Worst online shopping experience I’ve had
Updating my review because the situation still has not been resolved.It has now been over ONE MONTH since I placed my order, and the parcel still has not even reached Sameday/local delivery.During this entire time I received: repeated “24–48 hour” promises,contradictory explanations,generic support replies and multiple assurances that the case was being “escalated.”I personally contacted Sameday and ALLPACKA Logistics myself because support was not providing clear answers.At one point the tracking even stated:“The sender did not hand over the parcel.”Only after repeated complaints and public reviews did the tracking finally update slightly, but days later the parcel is STILL not in the local courier network and customer support has once again stopped responding.This has honestly been one of the most frustrating online shopping experiences I’ve had.If you need an order for a specific event or date, I would strongly recommend being extremely careful before ordering from this company.
Response from Almond MuseMay 25, 2026
Dear Ioana,
Thank you for taking the time to share this update, and we are truly sorry to see that your experience has continued to be unresolved.
We completely understand how frustrating and exhausting this must feel, especially after more than a month of waiting, repeated follow ups, and receiving inconsistent or unclear information. Having to reach out to couriers yourself for answers is not the experience we want for any customer, and we sincerely apologize for the lack of clarity and follow through you’ve encountered.
The tracking update you mentioned is especially concerning, and this is not something we take lightly. Situations like this require clear communication, accountability, and timely resolution, and we regret that this has not been your experience so far.
Please email our customer service team at [email protected] and include your order number, along with a note that you have updated your review on Trustpilot. This will allow us to immediately identify your case and ensure it is reviewed with urgency and consistency.
We would genuinely appreciate the opportunity to properly investigate this with our logistics partners and provide you with a clear and definitive resolution.
With care,
Almond Muse Customer Support
BR
Brittany
These people are absolutely scam artists
These people are absolutely scam artists. They will pretend they did not receive your return until you prove it with the tracking, and what they also don’t say in their return policy is that they mark every single item on their website on sale so that they can say they only issue store credits for returns on sale items. They do not in fact even offer any returns because nothing is full price - incredibly predatory at every step for the cheapest quality clothing you can fathom.
Update: Customer service did not help at all. They continued saying their policy is not to return anything on sale, even walking through their return process, they led me to believe I was making a return. Their order confirmation said nothing about a final sale only either. I will be disputing with my credit card company to get back my money for the dress I returned.
Response from Almond MuseMay 25, 2026
Dear Brittany,
Thank you for taking the time to share your experience.
We are truly sorry to read how strongly you feel about this situation, and we completely understand how frustrating and upsetting it must be to feel that your return was not properly acknowledged or handled as expected. This is not the experience we want any customer to have.
We would like to clarify that all returns are reviewed carefully upon arrival, and tracking details are essential in helping us confirm receipt and ensure that each case is handled accurately. That said, we understand how this process may have felt unclear or discouraging in your case, and we sincerely apologize for that.
We also hear your concerns regarding our pricing and return policy. Feedback like yours is taken seriously, as it helps us reassess how we communicate our policies and how they are experienced by our customers in practice.
Please email our customer service team at [email protected], include your order number, and mention that you shared your feedback on Trustpilot. This will allow us to locate your case immediately and review it in detail to ensure it is handled properly.
We would genuinely appreciate the opportunity to look into this further and provide you with a clear and fair resolution.
With care,
Almond Muse Customer Support
VN
Victoria N.
I had ordered the wrong size and I…
I had ordered the wrong size and I wrote them an email to change my size order before the shipment left and they gladly changed it for me. Amazing customer service and support.
Response from Almond MuseMay 26, 2026
Dear Victoria,
Thank you very much for taking the time to share your experience.
We are truly delighted to hear that our team was able to assist you quickly with your size change before shipment. We understand how important it is to feel supported and reassured, especially when adjustments are needed, so your feedback means a great deal to us.
Providing helpful, responsive, and thoughtful service is always our goal, and we’re so pleased this came through in your experience.
Thank you again for your kind words and support.
With care,
Almond Muse Customer Support
JA
josefina alejandra baeza G.
The attention and service provided are…
The attention and service provided are spectacular, as well as the kindness of the support team and how quickly they work. Thank you so much for your help! It’s my younger sister’s maid of honor dress for my wedding.
Response from Almond MuseMay 26, 2026
Dear Josefina,
Thank you so much for your kind and heartfelt review.
We are truly delighted to hear that your experience with our team felt supportive, kind, and efficient throughout. Knowing that we were able to assist you during such a meaningful moment, preparing for your wedding, makes your words even more special to us.
It means a great deal that the dress is for your younger sister as your maid of honor. Moments like these are incredibly important, and we’re honored to be a small part of such a beautiful occasion.
Thank you again for your trust and for taking the time to share your experience. We wish you a wonderful celebration and a truly unforgettable day.
With care,
Almond Muse Customer Support
D
Диана Г.
Very polite and quick response
Very polite and quick response! Thank you very much! Giving you high mark about that!
Response from Almond MuseMay 26, 2026
Dear Диана,
Thank you very much for your kind feedback.
We are truly pleased to hear that your experience with our team felt both polite and responsive. Providing quick, thoughtful support is something we genuinely strive for, so your words mean a great deal to us.
We sincerely appreciate your support and your high rating, it truly encourages our team to continue delivering the best experience possible.
With care,
Almond Muse Customer Support
LG
Lucie G.
Long delivery and bad dresses
I’ve received my order 6 days in late (command passed the 4 may, delivery promised 5-9 days, didn’t received it in time for my birthday : 10 days passed the ordering).
Then, it would not be true if I say that the dresses were like the image: bad quality even if it’s a high price (quality like SHEIN would I say), texture strange (noticeable for Isabella : this is more like the « maille de fer » of médiéval’s knights), the colour (the gold one was more beige like the skin tone..) and the cut of the dresses (Chierla? I don’t exactly remember the name but it’s horrible how it doesn’t look at all like the model: to large on the hips -> looked better moved on the waist + to evasive in the back).
However, I nuance my tell ‘cause I’m small (5’1) compared to the models I think and I can accept that it influences the results. But I don’t think it excuse all of the things I said so I return my articles.
I hope all this can help you improve your products.
Respectfully
Response from Almond MuseMay 24, 2026
Dear Lucie,
Thank you for taking the time to share such a detailed and honest review.
We are truly sorry to hear that your order did not arrive in time for your birthday. We completely understand how disappointing that must have been, especially when the purchase was tied to a special occasion.
We are equally sorry to learn that the dresses did not meet your expectations in terms of quality, fabric, color, and fit. What you described is not the experience we want for our customers, and we fully understand your frustration. While differences in fit can sometimes vary depending on individual proportions, we agree that this should never take away from the overall quality and presentation of the piece.
Your feedback is incredibly valuable to us. It helps us reassess not only our designs and materials, but also how our pieces are represented and how we can improve consistency moving forward.
We appreciate you also acknowledging your return, and we would like the opportunity to review your case more closely to ensure everything is handled properly on our end.
Please email our customer service team at [email protected], include your order number, and mention that you shared your feedback on Trustpilot so we can quickly locate your case. We will make sure your concern is reviewed with care and followed through accordingly.
Thank you again for your feedback, we are listening, and we truly value the opportunity to improve.
With care,
Almond Muse Customer Support
