Sandra S.
Extremely disappointing experience.
Extremely disappointing experience. I ordered dresses for a specific occasion and paid in good faith, expecting them to arrive within a reasonable timeframe. When the order was significantly delayed, I contacted customer service multiple times (before the items were even delivered) asking for an update and requesting a refund due to the delay. The dresses eventually arrived long after they were needed, making the purchase completely useless. Despite this, Almond Muse refused to issue a refund to the original payment method and instead offered store credit only. What is most frustrating is that I raised the issue before receiving the items, yet no meaningful solution was offered. A company that values its customers should take responsibility when a delivery delay renders a purchase unusable. If you are ordering for a wedding, holiday, event, or any time-sensitive occasion, be aware that significant delays can occur and you may struggle to get your money back. Unfortunately, based on my experience, I would not order from Almond Muse again or recommend it to anyone!
Response from Almond MuseJun 2, 2026
Dear Sandra, Thank you for sharing your experience. We're truly sorry to hear how disappointing this situation has been, especially knowing that the dresses were purchased for a specific occasion and arrived after they were needed. We completely understand how frustrating it must have felt to reach out multiple times before delivery, explain your concerns about the delays, and still feel that your situation wasn't adequately resolved. What makes this especially upsetting is that the value of an occasion outfit is often tied to a particular date or event. When an order arrives too late to serve its intended purpose, it's understandable that the purchase can feel wasted, regardless of the product itself. We also understand your frustration regarding the resolution offered after the delay. Your feedback highlights how important clear communication and timely support are when unexpected shipping issues arise. We would appreciate the opportunity to review your case more closely. Please email our customer service team at [email protected], include your order number, and mention that you shared your feedback on Trustpilot. This will help us identify your case quickly and ensure it receives a thorough review. Thank you again for taking the time to share your experience. We genuinely value your feedback and the opportunity to better understand where we can improve. With care, Almond Muse Customer Support