Almond MuseReviews of almondmuse.com

Beautiful styles and timely shipping, fast customer service when I had questions. The clothing is great quality

I am extremely disappointed in Almond Muse. Upon receiving the dresses I ordered not only did they not look as described on their robust social media site, I used the measurements on the website and the dresses did not zip- while the say they have “slight stretch” they are made of cheap polyester and have no give whatsoever. My waist is 26” bust 31” glutes 36” which put me at the BOTTOM range of the small- which I ordered. The bust was too large, the waist too small, and the directions on sizing state “if unsure, size down to the smaller size” good thing I didn’t. Among other things, there were loose threads, cheap construction, and the length was far longer than what’s pictured online. I was able to return the items, but was only offered a store credit due to a “sale” price which they give you upon entering the site- likely so they don’t have to issue refunds. I contacted the company THE DAY I received the dress only to have to pay return shipping and not receive my money back. I’ll be contacting the US consumer forum as well as the BBB and my bank for this fraudulent company and hope that anyone reading this will forego the purchase of anything from this outright scam of a company. Save yourself the headache and your hard earned money.

Had an issue with a delivery address. I thought it would take days to fix. They fixed it within an hour or so. Very friendly and courteous dealing with me. The items I wanted were in limited supply and they went above and beyond to make sure it was fixed and I got the products I needed. I will use them again. Good customer service is in short supply these days with all the AI and phone trees. These folks took charge and did what needed to be done. Outstanding. I used to be head of a small corporation, wish all my employees went about their business like Almond Muse did.

I am extremely disappointed with the service I have received from this company. I placed an order that I never received, despite the website clearly stating a delivery timeframe of 5–8 working days. More than 10 days have now passed, and my order is still nowhere to be seen. After contacting customer support, I was simply told that the delay was the courier’s fault. While I understand that delays can happen, I believe a company should take responsibility for ensuring customers receive their orders within the promised timeframe and, more importantly, provide a satisfactory solution when things go wrong. I requested to cancel my order some time ago, but was told this was not possible because the parcel was already in transit. As I had already been left extremely disappointed by the experience, I then asked for a free return label so I could return the items once they arrived. Once again, my request was refused, and no reasonable alternative was offered. The lack of customer care, accountability, and willingness to resolve the issue has been incredibly frustrating. A good customer service experience is not just about what happens when everything goes smoothly, but how a company handles problems when they arise. Unfortunately, this company has failed on every level. I would not recommend this company and certainly would not order from them again.

**Extremely Poor Quality, Refund Withheld, and Pressure to Remove My Review** My experience with Almond Muse has been deeply disappointing and, in my view, completely unacceptable.

The quality of the clothing was extremely poor and did not correspond in any way to the price paid. I requested a return only a few days after receiving my online order in the European Union and returned the items to the company’s EU return address in Slovakia.

Despite receiving the returned goods, Almond Muse refused to refund the original payment method because the items had been purchased during a sale. Instead, the company attempted to impose store credit, even though I explicitly stated that I did not accept store credit and requested a full monetary refund.

After I published my review, the company contacted me and initially offered to issue a full refund only on the condition that I delete the review. I refused to remove an honest account of my experience as a precondition for receiving money that I believe I am legally entitled to recover.

I informed the company that its internal policies do not override mandatory consumer-protection laws applicable to businesses selling and delivering goods to customers in the European Union. The company delivers to EU consumers and accepts returns through a warehouse located in Slovakia. It therefore cannot simply disregard applicable consumer law by referring to its own “store policy.”

Following my refusal to delete the review, company representatives began putting pressure on me and stated that I would receive no compensation unless the review was removed. In multiple messages, I was repeatedly given misleading information and told that the company does not provide refunds because of its internal policy.

Almond Muse should obtain proper legal advice and understand that any company providing goods and services in a particular market is required to comply with the applicable laws of that jurisdiction. A company’s internal terms and conditions cannot automatically cancel statutory consumer rights.

I have also submitted complaints to the relevant consumer-protection authorities in both the European Union and the United States.
 In the end, I had to delete my honest review so the company would refund my money. However, in the interest of fairness, I decided to put it back up so that other shoppers could judge the store's actions for themselves.

Quick and efficient

Very disappointing experience. I received three dresses, and while two were fine, the third one had obvious quality issues: uneven and unfinished stitching, loose threads, missed stitches, and poor construction around the zipper. I contacted customer service and provided multiple photos. Their initial solution was essentially to steam the dress and trim the loose threads. After several days of back-and-forth, they finally offered a return for store credit — but I would have to pay the return shipping and deal with the taxes/fees again myself. I already paid extra shipping for a size exchange, as well as taxes and fees, and I was then sent a dress that was poorly made. In my opinion, this is not an acceptable way to handle a defective item. I’m sharing my experience so other customers can be aware of what may happen if there is a quality issue with their order.

Excellent and always on point