Almond Muse is committed to creating well designed pieces that combine simplicity and elegance.Our focus is on timeless styles with quality craftsmanship, offeringversatile dresses made to be worn effortlessly for any occasion.
Almond Muse (almondmuse.com) has 643 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
almondmuse.com
Website
almondmuse.com
Category
Clothing & Underwear
Location
Fort Pierce, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Lovely dresses. Thanks to Trina from customer service team for helping me with my shipping.
Response from Almond MuseJun 17, 2026
Dear Giulia,
Thank you so much for your lovely review.
We're delighted to hear that you're enjoying our dresses and that you had a positive experience with our customer service team. Providing helpful and attentive support is very important to us, so we're especially pleased to know that Trina was able to assist you with your shipping and make the process smoother.
We'll be sure to share your kind words with her, they will mean a lot.
Thank you again for your support and for taking the time to share your experience. We truly appreciate it and hope you continue to enjoy your Almond Muse pieces.
With care,
Almond Muse Customer Support
LB
Lina B.
Terrible terrible terrible
Terrible terrible terrible
Don’t order if you want to avoid any headache..
Ordered to be shipped to the Netherlands. The dress was not shipped for more than 2 weeks. Dress arrived in completely damaged packaging. I now want to return it and appears you can’t get refund and you get store credits in return.. I sent email saying I don’t want store credit as experience been nothing but terrible. Response I got was almost with a smile “sorry can’t help” ;))) even after I showcased delay in delivery and how I received the package..
Now I need to pay 14 euros to return it back. After all paying money for absolutely terrible experience..
Response from Almond MuseJun 17, 2026
Dear Lina,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the shipping delay, the condition of the package upon arrival, and the return process, and we understand how frustrating this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at [email protected] with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
KM
Kristyna M.
No money back, even though I cancelled it within 14 days
I ordered a dress but unfortunately, it wasn´t a good fit, so I returned it within 14 days - and wanted my money back. They said no, they gave me a credit to buy something else. I told them they should obey the law since in EU you have a right to cancel any purchase within 14 days and get your funds back. Still, no monay back. I will complain at the EU consumer and the Czech inspection and will give them the worst review wherever I go until I get my funds back.
Response from Almond MuseJun 17, 2026
Dear Kristyna,
Thank you for taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the return process and the resolution provided, and we understand how frustrating this situation has been.
We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at [email protected] with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email and a member of our team will be happy to reach out.
Thank you again for sharing your feedback.
With care,
Almond Muse Customer Support
SL
Scottie L.
Poor return policy
Ladies, spend your money elsewhere.
I was excited to try Almond Muse based on the photos, but unfortunately the quality and return experience were too disappointing.
The dresses I received did not match my expectations in terms of fabric quality. The material felt much cheaper than it appeared online, and the fit ran significantly larger than expected. The biggest issue is that the smallest size offered was still too large, yet the company does not offer a smaller size for exchange.
When I contacted customer service, I learned that because my order was placed during a “Buy 2 Get 1 Free” promotion, I was not eligible for a refund to my original payment method. Instead, I was only offered store credit, but not the full value.
What made this particularly frustrating was that the “complimentary dress “ from the promotion was assigned a value of $0 for return purposes, and a restocking fee was also deducted from the remaining store credit. As a result, i am going to end up with store credit for a brand I no longer wish to shop with after being disappointed by both the quality and sizing.
The company also does not provide telephone customer support, so all communication must be handled through email.
To be fair, customer service was polite and responded to my emails. However, the combination of:
* Poor fabric quality relative to the marketing photos
* Inaccurate sizing with no smaller size available
* No refund option during promotional purchases
* Store-credit-only returns
* Restocking fees
* No phone support
made this one of the most frustrating online shopping experiences I’ve had. Also; their customer service does not seem to offer actual help, only generic script that guides you nowhere.
I would strongly recommend reading the return policy carefully before purchasing, especially during promotional sales. Also their sizing varies and inconsistent. Their sizing guide is definitely misleading. But also; $150 a dress with sneaky return option? Don’t buy from them. I should have trusted their negative reviews.
Response from Almond MuseJun 16, 2026
Dear Scottie,
Thank you for taking the time to share such a detailed review.
We're sorry to hear that your experience with Almond Muse left you feeling disappointed. It's especially frustrating when you purchase dresses with excitement and find that the quality, fit, and overall experience don't align with your expectations.
We understand your concerns regarding the sizing, particularly when the smallest available size still did not fit and no suitable exchange option was available. We also appreciate you highlighting your experience with the return process and how the promotional offer, store credit, and associated deductions affected your confidence in the resolution provided.
We recognize that when a customer is unhappy with the product itself, receiving store credit may not feel like a meaningful solution, especially if they no longer wish to make another purchase. Your feedback regarding sizing consistency, product expectations, and the clarity of our policies is valuable and will be shared with the appropriate team.
At the same time, we appreciate your acknowledgment that our customer service team remained polite and responsive throughout your communication. While we're glad you felt treated respectfully, we're sorry that the support provided did not leave you feeling that your concerns were fully resolved.
Thank you again for your honest feedback. Reviews like yours help us better understand where customer expectations and experiences may not be aligning.
With care,
Almond Muse Customer Support
EV
Efe Valerie O.
Their customer service was so friendly
Their customer service was so friendly, polite and respectful. They handle my request promptly.
Response from Almond MuseJun 16, 2026
Dear Efe,
Thank you so much for your kind review.
We're delighted to hear that you had such a positive experience with our customer service team. Knowing that you felt treated with friendliness, respect, and genuine care means a lot to us.
We're especially pleased that your request was handled promptly. We know how important timely support is, and our team always strives to make every interaction as smooth and helpful as possible.
Thank you again for taking the time to share your experience. Your kind words will certainly brighten our team's day.
With care,
Almond Muse Customer Support
AV
Amalie Vajik P.
I highly do not recommend this online…
I highly do not recommend this online store. I ordered a dress that was presented in the photos as completely opaque, but the item I received is actually see-through.
Because the dress was purchased on sale, the store refuses to issue a refund and only offers store credit — but after this experience, I have no interest in making another purchase.
I received a dress that does not match the product shown online. While lighting and photography can sometimes affect how an item appears, that is not the customer’s responsibility when the actual product is significantly different from what was advertised.
I will continue to pursue this matter, even if it costs me more than the price of the dress. I do not accept being misled or treated unfairly as a customer.
Very disappointing experience and poor customer service.
Response from Almond MuseJun 16, 2026
Dear Amalie,
Thank you for taking the time to share your experience.
We're truly sorry to hear how disappointed you are with the dress you received. We understand how frustrating it can be when a product does not meet the expectations created by the photos online, particularly when an important detail such as opacity differs from what you believed you were purchasing.
We also appreciate your honesty regarding the return outcome. We understand that being offered store credit may not feel like a satisfactory resolution when you are unhappy with the item itself and no longer wish to shop with the brand.
It's clear from your review that this experience has left you feeling misled and unheard, and we're sorry that this has been your impression. Customer trust is incredibly important, and we appreciate you taking the time to explain your concerns in such detail.
Your feedback regarding product representation, customer expectations, and the return experience is valuable and will be shared with the relevant team for review.
Thank you again for sharing your honest feedback.
With care,
Almond Muse Customer Support
AG
alina G.
honestly
honestly, now that everything arrived as explained on the tracking system, I am impressed. I daily had notifications about the package and after 7 days, it was in my home. Wow. The quaioty is exactly as in the picture, posted on the site. I often read reviews, so I know the credibility over a company, I cannot believe I’m the one writing about such a good experience after all. Since, ofc online shopping can give you trouble.
Response from Almond MuseJun 16, 2026
Dear Alina,
Thank you so much for taking the time to share your experience.
We absolutely love hearing stories like yours. We know that shopping online can sometimes feel uncertain, especially after reading mixed reviews, so we're delighted that your order arrived exactly as expected and that the tracking updates kept you informed every step of the way.
It's especially wonderful to hear that the quality of your purchase matched the photos on our website. We work hard to present our pieces as accurately as possible, so knowing that the product met your expectations means a great deal to us.
Your honesty is truly appreciated, and we're grateful that you gave Almond Muse a chance and shared your positive experience with others.
Thank you again for your trust and support. We hope you enjoy your new dress and look forward to welcoming you back in the future.
With care,
Almond Muse Customer Support
IK
Ieva K.
Our story started when I bought a…
Our story started when I bought a dress, and when I received it, it was very poorly done, quality like shein. They didnt provide me refund, only store credit. So I took a different dress. It was black and white. Now I washed it AS PER THE LABEL. The white part is now grey!!! Also, it has the color splashes all over it. It is the biggest scam, PLEASE DO NOT BUY FROM THERE
Response from Almond MuseJun 15, 2026
Dear Ieva,
Thank you for sharing your experience.
We're truly sorry to hear how disappointed you've been, especially after giving Almond Muse a second chance. From your review, it sounds like your concerns didn't end with the first dress, and we understand how frustrating it must have been to experience further issues after using your store credit on a replacement item.
We can appreciate how upsetting it would be to carefully follow the care instructions provided on the label, only to find that the garment's colors changed after washing. When you purchase a dress you love, you should feel confident that it will maintain its appearance when cared for as directed.
We're also sorry to hear that you were dissatisfied with the quality of the items you received and with the resolution offered following your initial order. It's clear this experience has left you feeling let down, and we regret that we were unable to meet your expectations.
We would appreciate the opportunity to review this matter further. Please contact our customer support team at [email protected] with your order number and mention your Trustpilot review so we can investigate the issues you've raised regarding both orders.
Thank you for taking the time to share your honest feedback.
With care,
Almond Muse Customer Support
