Julia
Horrible Company
I am extremely disappointed with my experience. I spent nearly $400 CAD on multiple dresses after seeing the website advertise a “30 Day Money Back Guarantee” and state that it offers a refund or exchange within 30 days. It was only after thoroughly searching the website that I discovered, at the very bottom of the Return Policy, that promotional items are only eligible for store credit. This was not clearly communicated during the purchasing process. The quality of the dresses was also far below my expectations. The material felt cheap, the sizing was inconsistent, and the products did not match what was represented online. Customer service was equally disappointing. Rather than addressing my concerns about the quality of the products and the misleading messaging on the website, I repeatedly received the same generic response quoting the return policy. I was even promised a further review within 24–48 hours, but no follow-up was provided until I contacted them again. I have since filed a dispute with my credit card provider and submitted complaints to the appropriate consumer protection agencies. I would strongly encourage anyone considering ordering from this company to carefully read every part of the return policy before purchasing.
Response from Almond MuseJul 12, 2026
Dear Julia, Thank you for taking the time to share your experience. We're sorry to hear that your experience did not meet your expectations. We appreciate your feedback regarding the product quality, sizing, the return policy, and your experience with our customer support team. We understand how frustrating and disappointing this situation has been. We would welcome the opportunity to review your case further and better understand your concerns. Please contact us at [email protected] with your order number and mention your Trustpilot review so our team can take another look and explore how we may be able to assist. If you would prefer to discuss the matter over the phone, please include your contact details in your email, and a member of our team will be happy to reach out. Thank you again for sharing your feedback. With care, Almond Muse Customer Support