Linda
Service…Not!
This is the second time i purchased from Allvet Supply. First experience was a good one, the second not so much! I ordered on their Website that states the order will be filled within 48 hours if not a weekend or holiday (which it wasn’t). I ordered on 9/27/21. I got notified by email on 10/7/21 that my order was shipped - 7 days after ordering!!! I paid $8.25 for shipping!!! It was sent USPS Priority which took an additional 5 days. I received my Rooster supplements late afternoon of 10/12/21! In this era of “fast delivery” & free shipping, I feel Allvet needs to step up their service if they want customers to continue buying from them. Next time I need supplements, I won’t be purchasing from Allvet!
Response from All Vet SupplyOct 14, 2021
You are correct that your order took longer than the 2 days to ship. Unfortunately, right now there are many issues with supply chains. That item was only partially in stock and it took longer than usual to get the product in. The 5 days of shipping time has to do with the postal service as we have no control over that. All carriers are taking longer than usual with deliveries. These are the times we are living in. We always try and ship as soon as possible while offering the best prices we can. We do apologize if you did not have a good experience.