All Vet SupplyReviews of allvetsupply.com

Never got my order

Poor communication I wouldn't have ordered from them if I knew they had to order the item in before it shipped to me. It took them a couple weeks to ship out. Then when I called they said they would call me back and let me know if it was going to ship in time. They didn't. Then when the website was never updated with shipping info I ask for a refund. The item arrived the next day so fine but I got a snippy email back. Defiantly wont be back.

This company needs to utilize more technology in their customer interactions. I wasn’t happy with the way they handled my return. They said they canceled my order but did not send a confirmation when I requested it. I had to call my credit card provider to dispute the transaction before being refunded. They also asked me to send a copy of my ID because my shipping address was different than my billing address. They should know by now that people use multiple addresses. in my case, my credit card address goes to my office and my delivery address goes to my home. I would think by now companies know that billing addresses and delivery addresses are frequently different. Their site indicates that when they have a mismatch, you have to send a copy of your photo ID to reduce fraud. But sending your ID to a Company is increasing the risk of fraud. This company is not as reputable like Amazon, so sending a photo ID on a customer representative’s email is high risk. They didn’t offer an option to upload my ID anywhere. I can’t say anything else about the company other than I don’t plan to order from them again.

The amount of plastic packing materials that the tiny product came in was outrageous. Two large bubble wrap bags, plus the container of the product (also plastic, not breakable glass) was wrapped in bubble wrap and was taped so tightly that it took me almost 5 minutes to cut it apart. Unlike other companies, there was no way to comment when placing the order to ask that it be sent with paper packing materials.

I got my order but when I opened it it had leaked shampoo out in the packaging it leaked out the lid so about a forth of the bottle was wasted

i placed an order over 2 weeks ago. received no communication ot product. it wasnt until i disputed the charge with paypal that i was told the item was back ordered and just shopped. $65 wasted because 2 weeks later i no longer need the item i ordered

Realice una compra de 12 pastas procediendo al pago correspondiente, siendo aceptado y correcto el procedimiento, acpetado por Uds. Con el correo respectivo de confirmación de visto bueno. Pero sucede que luego sin previo aviso, ni explicación fundada alguna me cancelan la compra. Cuando hago el reclamo, me aducen el argumento de que no había en stock y se debía reembolsarme el dinero (CUANDO ESTABA DISPONIBLE al momento de la Compra), pero sin embargo, el mismo día lo ofrecen el mismo producto como disponible, sólo que a un precio mayor de casi el doble del que inicialmente tenía comprado. Eso en todas partes se convierte en una promesa falsa y hasta demuestra lo poco seria que es la empresa. Y no es la primera vez que les compro entre otros productos.

One of the bottles leaked completely out