Claire
Very helpful customer service…
Very helpful customer service representative. I placed a large order for thermometer probe covers. After I placed that order, charged it to my credit card, and logged out, I realized I mistakenly ordered thermometers! (Hence, the perplexing expense.) I called to get help to reverse my order. The representative I spoke to calmly handled my request, promptly reversed everything, and put my mind at ease. He closed our conversation by offering further assistance, which I didn't need at the time but appreciated.