Cyndy
Good work!They sent this great product asap
They sent this great product asap. I love this product for myself. It helps my hip so much that sometimes I don't need it for another day
We are a family owned business and have been growing since opening in 2001. Through the years we have amassed a large client base consisting of veterinarins, resale companies and end users from all over the world. We strive to give every customer that personal attention that has somehow been lost in e-commerce tech world of today. We purchase products from most major laboratories and distributors in US thus we are able to provide our customers a wide variety of products and lines. Try us, you won't be disappointed.
All Vet Supply (allvetsupply.com) has 1,990 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing1,990 approved reviews, newest moderated first
Cyndy
They sent this great product asap. I love this product for myself. It helps my hip so much that sometimes I don't need it for another day
Michel
Extra charges at time of delivery. Was not mentioned at time of order. Freight charges ( which were extremly high) was to cover all fees
Response from All Vet SupplyJul 24, 2023
This order was an international order to Canada. There are always taxes and duties when importing a product into another country. We do not collect import/tax fees for other countries. Customers are responsible for all import duties, fees and taxes in their respective countries. This is stated in our shipping information page as well as highlighted in red at the top cart of the shopping cart.
Jenny
High quality collar with a great price. Will definitely be ordering more.
Linda
Order was incorrect. Needed 2 10lb containers of feed thru fly control, that is what I ordered. Recieved 1 20lb bag of Product this I could not use. No measuring cup was with the Product sent nor was there a container to keep it safe and fresh. They tell me that 10lb tubs are no longer available being I ordered 20lb THEY THOUGHT, all was the same ONLY, it would not work for me. I know and understand that a person's first instinct is to make excuses as to why something happened how come it did, on and on only in this case a I am SORRY FOR THE INCONVENIENCE, is there anything we can do to fix this problem. ANYTHING would have been better than what was done or not done. UPS charged more than 5.00 to print out a return label. As of 7/20/23 no refund has been issued. I do not like to trash people for trying to do a job. This whole process should have been easy and it wasn't. It changed my whole outlook on getting a feed thru it is now history. Just to mention, the product was on the website still being sold the same as when I ordered ?????
Response from All Vet SupplyJul 21, 2023
Manufacturers are always changing product presentations. We are usually but not always notified of changes. This was the case with your order. You ordered 2, 10lb tubs of the product. We sent you 1 20lb box which is how the manufacturer now makes it. Since it was the same product and same quantity, we sent it without contacting you. We provided you a prepaid return label so you did not have to pay for any return shipping. I cannot say why you were charged anything when we paid for the return. When we received the item back, we contacted you via email for the credit card information as our system does not store card data. This is needed in order to process refund. We will contact you again for the information so we can process your refund.
Jessica
My order arrived damaged, and noone replied to my email. Update: after reviewing, the company reached out and resolved the issue. My review has been updated as a result.
Response from All Vet SupplyJul 19, 2023
We found your email in our spam folder. We will ship you a replacement. In the future, please call us if you dont get an email response within 48hrs. We actually have live people answering the phone.
Ulices
For being the 1st time ordering the services was GREAT and the product arriving when schedule...HAPPY CAMPER...DON'T CHANGE THIS TYPE OF CUSTUMER SERVICE .. KEEP IT UP....
DOLORES
Great service and excellent customer service..
Janice
Very quick and responsive