Jodi
Wrong Product Shipped
The product I ordered was not shipped. I contacted customer service same day it was received, needed to send customer service pictures of wrong product which was ok I understand but correct order could not be shipped for three days due to fact it was Friday afternoon and all shipments were already shipped for the day. My thoughts on this are since it was not my mistake they should have overnight or next day the correct product to me. I did receive a return label for the wrong product to be shipped back but the inconvience is an issue for me. Will be looking elsewere to buy my product.
Response from All Vet SupplyJan 10, 2019
While our goal is complete customer satisfaction, so when something goes wrong we try and correct the issue so that the customer is satisfied. We did ship the incorrect product. There is no excuse other than our warehouse staff is human and can make a mistake from time to time. As for the shipping, we did re-ship the correct via Priority as soon as we were made aware of the mistake.