Joanna T.
DO NOT BUY FROM ABROAD and TERRIBLE quality!
I bought a sapphire necklace from Allurez. The pendant itself was fine but the chain it came with is very thin and poor in quality. The company makes you pay the import duty tax for shipping abroad. They do not make this clear and explicit at checkout, so the shipping cost is actually DOUBLE whatever they quote you, bringing the total to well over a reasonable amount. £70 to ship a tiny pendant from the US to the UK! In terms of their customer service, it was average. They weren't very sympathetic to my situation and were not very helpful at offering a solution. Very annoyed with this company. Will not be recommending them. Buy from the UK instead, spend the extra money on a quality piece of jewellery.
Response from AllurezApr 25, 2016
At Allurez our customer satisfaction is our number one priority! Our award winning customer service team goes above and beyond to make sure every single customer is satisfied and becomes a lifetime customer. The information in this review is false and defamatory. If you have any questions or concerns please email us at [email protected] or call us at 800-554-3509 and we will make sure you are one of our thousands of satisfied customers.



