AlltrueReviews of alltrue.com

Still waiting for my Spring box. Doesn’t seem to be a way of contacting the company. I’m paid through 2023?

If I could give NO stars I would- I actually did like this service last year- but now that I changed to the annual and PRE PAID for it, They have NOT shipped my Spring 22 box plus the add ins! No customer service at all! Run as fast as you can from this company!

Company went bankrupt and is still charging people!!!! Never received my last box that I was charged almost 70 dollars for!! Thank god I didn’t update my card on my account. So they couldn’t attempt to charge me for the summer box like I’m seeing so many people sadly have to go threw. Reporting the charge to my card company hopefully I’ll get my money back. I hope these guys go to jail!

I just read Alltrue has declared bankruptcy and employees have been laid off. Like many others my membership was renewed but the no box delivery. I have opened a case with my CC company for a refund.

I have been a member of Alltrue (formerly Cause Box) for over a year now. I had been going back and forth about trying them and then there was a spoiler in my feed that made me want to try them. I did a few boxes as a seasonal member - pay as you go at a bit higher price per box - but you basically couldn't choose any of the options. I did like the items that came in my box - they are good quality and the cost of box vs. value of contents is really high. I ended up changing over to an annual membership because while I did like the contents, I wanted to have some say in which items were included to avoid waste. For a company that is supposed to be about sustainable products, you would like avoiding shipping members items that they won't use would be a primary focus, but not really. It seems like every box there has been some issue, which with covid-19 you can kind of accept, but they just don't seem to have it together. My first 2 boxes were under their Cause Box brand, but since they have switched to the Alltrue moniker every box has issues and it seems to be getting worse. I also subscribe to another "box" program - the one with lots of Fs in the name - and have been with them for longer and do the annual subscription there as well. With that box, I have had an issue here but nothing like with Alltrue. For both boxes I made my selections for the Spring box at roughly the same time. Alltrue claims that their boxes would start shipping in March sometime and finish up mid May. Well... We are now late May 2022 and still by box is listed as not shipped. For the other box company I have had my Spring box for months, have already made my Summer selections, and just received notice that my Summer box has shipped. I just tried to contact the Alltrue Customer Service - was hoping for a live chat like the other box and most retailers - but would settle for an email address on online form to fill out. I would like to know what is going on with the Spring box and, ultimately, will likely cancel my subscription and close the account. However, when you try to access there contact us page - which there are links for - all you get is a page for an error message. They just keep tallying up points against themselves when things like this happen. In the end, while the products are high quality, and the value of the box, when you finally get it, is quite high (think $250+ in products for the $50 box), they just don't have things figured out at the logistics level to make me want to stay - oh, and I will add that they just announced an increase for their box/subscription fee to be over $50 now - like $55 or so - and while that is still less than the MSRP for the products you do get in the box, when it finally arrives, I think most people are trying to cut back on spending. If I factor in everything about this company I just don't think they are worth the price of the box and feel like they are becoming untrustworthy and disreputable.

I placed an order with them months ago. They assured me that my order would go out at the end of April. It is now the middle of May. According to their website it is still awaiting shipment and I am unable to contact them at all. It keeps saying that they are having technical difficulties. I am not sure what to do at this point but I would not suggest ordering from them.

I have not received my Spring package. I cannot get a hold of anyone because one, they don't have a phone number and two, the website is down to email them. I don't even know if the company is still in business. If I don't hear from them soon, I'm going to contact Amex with a dispute on the charges. Not to be able to get ahold of a company is the pits. Bad business policy.

This company sucks. They charged me over $300 to renew without warning and when I started having issues with a missing shipment just refused to answer my emails. It's been a month and all I get is an automated response saying someone will contact me in 24-48 hours and yet, it's been a month!!! Straight up, don't waste your money or time cause this is clearly a goat rodeo. I mean they don't even have a phone number - I should have seen that and known this was a scam.