AlltrueReviews of alltrue.com

If I could give zero stars, I would. I used to love this company and support the cause of helping small businesses. However, they closed with no notice, screwing over the small businesses they said they would help. They failed to pay the majority of them for their goods and through lack of communication and transparency with their customers, failed to mention that they were shutting their doors, taking money for boxes, and not sending out owed subscription boxes or refunding customers. The original owners and the new management haven’t sent a single email with any updates. The only reason customers found out they were closing was from a Forbes article and then a few months later they updated their site. Such a dishonest, corrupt, and horrible company. I would NOT recommend them.

Scammers. Do not trust this company. They have defrauded both customers and vendors. Some vendors are out hundreds of thousands of dollars. Do not trust. Evil company.

The company stop their operations in April 2022 without any words. A lot of people left with box not received and paid. Some got charged for auto-renew. Some decided to not auto-renew their subscriptions since we haven't received anything. Now, the company was bought back. The old subscribers, the one that cancelled their subscriptions, won't receive their box because of that. They also still haven't paid the small compagnies that Alltrue owe. Don't trust them.

I enjoyed the boxes for 3 years. Didn’t even mind when shipping took much longer than expected because I really did love the products. Now they won’t fulfill my order that I already paid for AND won’t give a refund. They’ll give me a coupon code though… I’m supposed to buy more and trust I’ll actually get product this time?!? LOL

I have been trying to get a hold of them since march! no response till today, my marketplace ordered cancelled, which has been paid for since March! and the email says i have to try and get my money back from my bank $200 marketplace order! TRY! might not get it. As a sorry for the inconvinience a year membership to marketplace for free ... no money to spend at the marketplace just a you can shop there! the right thing to do even if its new owners would be to refund everyone...good bye alltrue

Scam alert! Never subscribe to this box, no matter what they promise! They’ll take your money, not deliver, then give you some excuses as to why they can’t, but say they can send you the same box you already paid for if you pay for it again at a discount!!

I've been trying to contact Alltrue/Causebox for over a week now and I've heard nothing. I adored this subscription and even upgraded to Alltrue + but then out of no where I go to see why my box hasn't arrived and I see my annual subscription was cancelled. No warning, no email, no reason. I've gone to the website to try and contact them however the contact us page goes to "error", I've tried the old help@causebox and the new help@alltrue and again nothing. I've even tried reaching out on instagram and have gotten no response. It really saddens me because now I need to take steps with my bank since the alltrue plus and annual is over $200 which I'd like back if I'm not going to hear anything. I would love for this to be made right, again I adored this subscription box and had it for over a year. Even when I had to change my plan, I got a full refund and then was able to resubscribe the next month to the annual plan with no problem. However now it's like alltrue shut down and no one will respond to me. I want to understand why my plan was cancelled, be compensated for this awful experience, and hopefully move on. If I don't hear anything in another week, I've got to contact the bank. This really breaks my heart and honestly one of the worst customer experiences I've ever had.

Like others I subscribed at the beginning of the year. I paid for a full year subscription and the only box I received was Winter. Sounds like the company is out of business. So, I paid for four boxes but will only receive one. Very expensive lesson learned about subscription sites.