AllTrailsReviews of alltrails.com

Extremely poor customer service. They are rude and insulting in their ‘support’ email replies. I wouldn’t use Alltrails if I was lost and this was the only way to get directions. They don’t update critical info on trails and can lead people to get lost or go the wrong way, even when they are told of errors.

Marks my private drive and garden as a footpath.

AllTrails app sends hikers along the wrong track in Numinbah Valley. The Great Walks track opposite the Numinbah Valley School of Arts Hall is the correct track for hikers to follow from the Nerang-Murwillumbah Road but this app sends people past a sign erected by National Parks which is clearly placed to prevent walkers from accessing a fire break past community housing. There is also barrier tape across this track. HIKERS MUST FOLLOW THE GREAT WALKS TRACK ARROWS. My name is Peter Yaun and I am the district Fire Warden & was involved during the design & construction stage of this Great Walks track. Please AllTrails, fix this problem as local community are very much annoyed with hikers disturbing residents in the early morning hours & even at night.

Tralee Fenit greenway map is sending people up/ down an agricultural boreen in the Spa area. It has 3 blind spots and is not a planned access point for the Greenway.

This company took £29.99 from my account without me ever attempting to subscribe. I complained via their website e mail and told them I was disputing it with the bank....half a hour later the entry had disappeared. It is a worry how thy accessed my bank details as I had never even heard of them. Since that my cousin has found an app on her phone with advisement of taking £35.99. Very worrying. I have asked them twice to explain how they had my details...no response yet.

Used Alltrails for many years and found it great but the latest round of price increases is just absurd profiteering. Prices have risen over 30% for 2023 sub. Cancelled and will not be returning. I did email the company requesting why the ludicrous hike in prices but i was fobbed off. Terrible customer service. Do not recommend.

Once Alltrails got my email address I have been bombarded with unwanted emails. I have been unsuccessfully trying to unsubscribe for months. Don’t have anything to do with these stalkers.

Already tried to cancel my account in every possible way, via the app, send an email to AllTrails, on the computer, but your account cannot be deleted and you keep receiving SPAM!