AllTrailsReviews of alltrails.com

Absolutely useless! The search function doesnt work at all. Whatever place name you type in, the search results show some crappy places in your proximity and not the country and places you are interested in.

Seen they took £36 out for an annual subscription. They also took one last year without me noticing. I have never signed up for an annual subscription, or used this app for going on 4 years. It's not even in my subscriptions on play store which is the only place I could have done it as I don't own a desktop or laptop. It says "if it's not in your play store subscriptions you must have done it on all trails.com Via desktop or laptop." Funny that considering that I've never owned one. Hope they do the right thing and refund me my money from today. I don't care about previous years as that's already p*ssed away in the wind. Not even Amazon do this trick anymore.

I wish I could give alltrails customer service no stars but that's not an option. I had been an alltrails pro member for years. My app worked well up until 3 weeks ago. My downloaded maps would disappear. I would download them again and when I would try to activate them I would get a map of my neighborhood. I couldn't use my existing maps and I couldn't download new ones. Their customer service must be full of high school dropouts because I explained several times with screenshots what the problem was but they kept saying uninstall and reinstall the app. Their technical advice did not help and they did not seem to care.

I am having problems logging in. I click forgot password and it sends me an email with a link to reset password. But then it just goes straight to the app and when I try to log in, of course I can't as it's not letting me create a new password. Going round in circles! Quite ironic really...I could do with a solution though.

Have used AllTrails for years and very happy with it but a 75% uplift in subscription fees for 2024? Forget it! Totally unjustified.

They are scammersss!!!! Will offer a free week trial and when you cancel they will take the money anyway and offer nothing 👎

Another example of “free” apps not being free. “Sign up for your free account” actually means, give us your contact details and get 7 days free before being charged. The app may well deliver, however I switched off at “free” isn’t free!

the app turned out not to be suitable for where we use it when we are on the road with the camper, we want to walk routes from our place, that is often not possible, you first have to go to the starting point and for us that is usually walking with the dog too far. So it is not suitable for what we want to use it for. Now, due to poor network connections, we were unable to cancel within the specified 8 days, but only on the ninth day, while in the Netherlands there is a legal option to cancel within 14 days, and we have provided an explanation, so we will not get any money back. very disappointing for us so a 1.