AllTrailsReviews of alltrails.com

AllTrails customer service is practically non-existent. Beware. I opted for a 7-day free trial for AllTrails+ on 14-July-2024. I forgot to cancel the subscription on 20-July-2024 and the annual subscription money got deducted on 21-July-24. I immediately sent an email on that day and have been sending them emails ever since. I have not gotten a response from them yet. Absolutely disgrace of a company. Will never recommend this to anyone.

took the free trial whilst we were abroad, reasonable although fairly limited route options. Charge for annual subscription was made early and I've been unable to get a refund despite cancelling and not using after the free trial.

Unbelievably bad site, terrible to no descriptions of trails,finding paved bike trails is impossible, zero customer service. Not worth any among of money

Awful. I signed up for a free trial. It was worse than useless. They couldn't find the trail I was looking for even though it is well known. They make cancelling the subscription an absolute nightmare. It sent me on a loop of signing in then telling me to sign in. Eventually I had to send them an email demanding that they unsubscribe me and that they do not have my permission to withdraw funds from my account. Very very bad faith company. Do not use.

Following a trial period I paid the annual subscription but still have not got full access. Complaints to AllTrails have been ignored and have now had to submit refund request to through apple

Do not apply for the 7 day free trial as they take £35 straight away My bank is dealing with it

I used All trails plus for a year. In April, I received a notification that I could continue All trail + for half the price. I paid immediately (the transfer was made on April 21), but a month after the payment, I still have the basic app. I texted support, but after two returned emails and a request for a refund if they were unable to find my account, they stopped replying to emails. Waste of time and scam

Tried the 7 day free trial. Requested a notification 24-48 hours prior to then cancel it. Never got one and was simply charged by stealth. Have had to request a refund through Apple. Sick of companies taking advantage like this.