AllTrailsReviews of alltrails.com

The application is not good at finding or displaying trails. However, my complaint is with auto-renewals. I received a warning that an auto-renewal was pending in 3 weeks. Immediately responded asking support to turn off auto-renew. I did not subscribe through iTunes so it does not show in my subscription there. I subscribed through their website, so there should be a "turn off auto-renewal" button in my profile but there is not, so as mentioned, I emailed support. I received no response and they went ahead and charged me for the renewal. Went into their support system and tried to get the renewal refunded and was told that I only have a free subscription - then why did they charge me for it!!?? October 2024 update: after numerous emails and chat request attempts, someone finally responded to my support emails. They would not refund my money for 2024/25 even though I did not use the app, but they did provide written confirmation that my subscription will automatically end next year without auto-renewing. So at least they did something about it.

Subscription taken despite the fact I cancelled within the free period.

I wouldn't waste my time with this. I've spent a lot of time trying to get my walks published, but it seems the staff have gone on a very long holiday because nothing works and messages are ignored. For 6 months my hikes state this "This trail is pending approval and can only be viewed by you until it is approved." they never get approved, so I'm off to find an app that works.

Absolute rubbish. Open the app, press start workout and app stopped after 0.2 miles. This has happened on 4 separate occasions. Now using Map My Walk app which is free and much much better

Absolute joke of an app. Tried signing up for the free trial and instead was charged £35.99 for a whole year . Never using this pile of s*** again

lures you to try the trial and says u can cancel but cancel button is nowhere to be found

God only knows how you sign up. Its useless. I downloaded the app on my android phone tried to sign up for the free trial, I then had to verify with my bank. The Alltrails app, didn't recognise my google password, so I had to change it..what a complete faff. Long story short, I ended up with 4 free trials in my google pay?!?!... and I still couldn't get in, Plus, they were still asking me to sign for the free trial! Thank god I didn't, otherwise we'd be looking at 20 free trials to keep verifying with the bank. its useless. They can't even navigate a smooth payment process....So on that basis, I'll buy a walking map its safer (Oh, and cheaper). OMG, I only wanted to go for a walk.

Bad app and website. Here just to show your commercials and adds. Can't access to hikes and trial. THere are much better app. I don't recommand.