AllTrailsReviews of alltrails.com

Truly a terrible product. I signed up for the trial, and missed the mark for one day on apple, and they won't let me get a refund. This is not at all what I expected when it would come to this, but I guess they know a customer won't use their product enough to actually purchase it themselves, instead they want to force it down our throats, and they won't give us the money back. 40 $ used on something I did not mean to buy. At least I will spend 5 minutes and let everyone else know so that they won't go the same route as I did.

Wat een irritante website zeg. Kan niet eens normaal bekijken, de app wordt je gelijk door de strot geduwd. Bah bah bah!

AllTrails claims that "all our trails are verified by experts," but let’s cut through the marketing spin: this is user-generated content, not expert verification. The majority of the trail information on AllTrails is uploaded by users—individual hikers with varying levels of experience. While these contributions are valuable, they’re inherently subjective and often inconsistent. A trail that one person rates as "easy" might be a serious challenge for someone else. Similarly, details like elevation gain, distance, and trail conditions are prone to error, especially when left unchecked. Here’s the problem: false or misleading trail information can and has put lives at risk. Inaccurate difficulty ratings or incomplete details about terrain, weather hazards, or required experience can leave hikers unprepared and vulnerable. Why does this matter? Hiking is an activity where preparation is critical. Knowing a trail’s true grade, conditions, and challenges can make the difference between an enjoyable day outdoors and a dangerous situation. Platforms like AllTrails should focus on transparency about their processes instead of misleading users with false claims of “expert verification.” To all hikers: Don’t rely solely on AllTrails or similar platforms for critical trail details. Use verified, standardised systems or resources provided by national parks and hiking experts. Your safety depends on it.

Do not use. It took me four attempts to try and contact customer services - twice I used the online chat function which says a 'member of the team will email you shortly', yet I never received an email. Then I tried the support email address and completed an online form. They have taken money for a subscription without notifying me that it was due for renewal and, although I have been very clear that they are in violation of the Digital Markets, Competition and Consumers Act 2024, and I have a right to a full refund as part of a 14-day cooling off period, they are ignoring my request. Please, don't get trapped by the 7-day free trail as trying to cancel the subscription is a nightmare and this issue is still unresolved. Now, all my emails to them are being ignored.

Tried AllTrails in the U.K. but couldn't use it because it is in kilometres. In the U.K. we use miles and I don't even know what a kilometre is equal to.

You can use it one week for free. I deleted my account before the week expired, but they still have made a withdrawal from my credit card. Stay away!

This year Ive walked two Caminos in Spain and Portugal, total 1100km, and walked trails locally leading up to these walks, 25km per every other day for three months, admittedly I haven’t always used All Trails as there’s not always a signal or it drops out along the trail, Now All Trails tells me Ive only walked for 2.5 hours all year, so won’t be renewing subscription.

They charged me even though I canceled my subscription on time, and their response time is extremely poor!