AllTrailsReviews of alltrails.com

Website unusable, pop-up to download app prevents any use.

Quite honestly this company must look at a map and just estimate the length of the walk! We completed a round of Cefni reservoir on Anglesey today advertised by all trails as 1.8 kms We measured the walk as 4.5 miles. Will not use this app again Useless!!

Steve from atomic bikes stole my.rim and tire and won't give it back

I got all trails a while ago for my hikes, walks, runs and rides, I very quickly stopped using it, because all trails is unbelievably stupid to use. I was plotting a scenic drive today, Its the first route I've plotted that's over ten miles, and I wanted to add way points. You can't just add a way point and then move on or add another one, without first saving the map, then being dragged out of editing mode, then having to go back in to edit mode, only to have the exact same obnoxious tripe happen on every flipping waypoint you try to add. I remember years ago how unbelievably NOT user friendly all trails are. But I left if for a while and came back to it, only to remember all the idiocy and clearly untested things they have on their app and website is not only still there, but seems to be worse! My god! I cancelled my auto renew, and if I could get a refund, I absolutely would. This has got to be the worst route planner I've ever used, and only when you start doing more intricate routes do you really start to notice the laziness that's been put in to developing this. STEER CLEAR FROM ALL TRAILS!!!!!

I originally paid $35/year for AllTrails+ with full access to features. Now those same features are locked behind an $80 plan, and I’m being told to “upgrade” to keep what I already had. Meanwhile, new users are being offered 30–50% discounts on social media. That’s deceptive and punishes loyal customers. AllTrails also hasn’t responded to my support emails.

Really bad customer service. I purchased a gift for my son to give to his dad for fathers day - an annual subscription. I haven't received the confirmation email and have tried unsuccessfully to contact them via chatbot (getting caught in a loop), 2 x emails and a Facebook message.

I downloaded a trial that didn’t work so i did not bother to cancel it. However the money was billed afterwards. Difficult to contact the customer service. They only reply once and don’t take action.

SCAM!!! They are hiding the unsubscribing function so deep that you have to spend a lot of time figuring out where, in three different platforms, it is hidden, and how to deactivate it. They don't even have an unsubscribe button, and under the "Edit Account," you'll have to figure out that turning off autopay is a subscription cancellation! I'll never return to support this tricky, dirty marketing tactic.