customer
All packages were damaged and I have…
All packages were damaged and I have been waiting for weeks on the last package. Alltents could not even help me determine which package I am missing. They sent me a packing slip to go through. Ok fine....would have been great but one of the boxes no longer was a Toolport box it was a box taped together in 3 places to make a box. Haven't been able to start putting it together, so I have no idea how much I am really missing. You can not get ahold of anyone on the phone and it takes 2 days through email.
Response from AlltentsJun 30, 2026
We are truly sorry to hear about the difficulties you've experienced with your recent order, including damaged packaging and a missing item. We understand your frustration with the condition of the boxes and the challenge of identifying the missing package. It's also concerning that you've had trouble reaching us by phone and experienced delays with email responses. We are actively reviewing our processes to improve our packaging and communication channels. We appreciate you bringing these issues to our attention as it helps us to improve our services.