Dorothy H.
Defective greenhouse!…
The greenhouse was put together and immediately got holes where the Velcro is attached when the Velcro’s would even stay attached! There are not enough stakes and they come out of the ground and the greenhouse leaks. the cover is way too light to be on a greenhouse. This greenhouse was expensive and is no good. We got it on a Saturday. We called you on Monday and said we wanted to send it back and get a refund. You refused because you do not stand behind your products. It was never even used! Just assembled! We have placed a claim against your company for this very defective item and reported you to the better business bureau.
Response from AlltentsJun 30, 2026
We are truly sorry to hear about the significant issues you experienced with the greenhouse, especially regarding its durability and the problems with the Velcro attachments. We understand your frustration and disappointment when a product does not meet expectations, particularly after assembly. We also regret that our return process caused further dissatisfaction. We are taking your feedback seriously and are reviewing the concerns you've raised about the product's quality and our customer service response. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement in both our products and our support for customers.