Jim C.
The fix for a manufacturing defect
I purchased a shower enclosure on Amazon and during installation I found a manufacturing mistake made it impossible to attached the glass shower door to the pivot points on the door frame. The pre-drilled holes on the door did not line up with the fixed location of the pivots. After 2 calls to a "hotline" I was put in contact with Allsumhome (ExBrite). Service Rep Manny was extremely helpful and understood the issue. He put me in touch with an engineer, Sal, who was even more impressive with knowledge and possible solutions. Together we determined exactly what I needed. He sent me the pieces I needed to rebuild the frame and I finished the installation. This is how customer service should be! Well done guys and thanks!


