Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
allivet.com
Website
allivet.com
Category
Pharmacy & Medicine
Location
Miami Lakes, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Bad service, will never order meds again. They held my dr's order for meds for a week before shipping. Every time I called or emailed, I was told it would ship asap. But it didn't. NEVER EVER AGAIN!
Response from AllivetMay 15, 2026
Hello Susan,
We’re very sorry to hear about your experience and understand how frustrating the delay was, especially when you were repeatedly told the order would ship soon. That’s not the level of service we aim to provide.
We have reached out regarding your experience and would appreciate the opportunity to speak with you directly. Please give us a call at 877-583-1815 when you have a chance.
CH
Christine
Not trustworthy
Allivet advertises coupons but isn’t transparent about the maximum savings. In the situation that occurred, there was an asterisk next to the coupon but nothing to click on or hover over to identify what fine print the asterisk represented. When reaching out to customer service, they acknowledge the lack of transparency but are not willing to honor the coupon as advertised.
Response from AllivetMay 8, 2026
Hi Christine,
We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
SI
Susan in W.
Promised Refund for Deceased Pet's Meds Never Received
This review refers to my expected refund. I used Allivet in the past and was 100% satisfied. In short, I placed a meds order for our dog. She unexpectedly passed the very next day. I cancelled the order before Allivet shipped it. Allivet acknowledged my cancellation request. I was offered a refund and received part of the original payment in a timely manner, after at least one follow-up. I was told on April 22 by Allivet,
"Please rest assured that I have processed a full refund to your PayPal account." Besides losing the dog who we adopted 15 years ago, I'm now paying for meds that she will never use. I'm disappointed and have expressed that to Allivet. We will adopt another dog before the end of summer and will not be future Allivet customers.
Response from AllivetMay 7, 2026
Hi Susan,
Again, we are very sorry for the loss of your beloved dog and for any added frustration during such a difficult time. We did attempt to reach out to you directly and appreciate the opportunity to clarify the situation.
The recent order in question was fully refunded after we were notified of your pet’s passing. We understand there may have been some confusion regarding a separate order, from April 2025, that falls outside of our refundable timeframe.
Please give us a call back at your earliest convienence to 877-583-1815.
NI
Norm I.
Misleading company.
Misleading company.
Response from AllivetMay 7, 2026
Hi Norm,
We are sorry your recent experience left you feeling this way. Your veterinarian was unable to approve the prescription because your pet was due for an exam. While we understand you attempted to email the prescription to us directly, pharmacy regulations require that we receive the prescription either from the veterinarian or as an original mailed prescription.
We did try reaching out and left a message, as we’d really appreciate the opportunity to speak with you directly and help clarify the situation. Please feel free to give us a call back at our direct number, 877-583-1815, when you have a chance.
DE
Della
No followup or communication
I submitted a request for Trifexis several weeks before I needed for my dog. No fax or email was presented to my veterinarian. At this point in time, my dog was overdue for her monthly medication and I had to cancel it. My former vet would not work with this company either due to lack of communication as well. I do not recommend this company.
Response from AllivetMay 7, 2026
Hi Della,
We’re very sorry to hear about your experience and understand how concerning it is when there are delays involving prescription approvals.
We have reached out to you but haven’t been able to connect yet. We’d really appreciate the opportunity to speak with you directly and review what happened. Please give our team a call at 877-583-1815 at your convenience.
FM
Feridoon M.
Great prices. Terrible fulfillment.
Great prices... terribly convoluted ordering, processing and shipping.
I signed up because of the fantastic pricing, but I have not ever received an order on time. I don't know what the problem is, but their whole process for requesting, receiving, and reviewing prescriptions is completely broken. Might as well be using smoke signals. Their promise of quick shipping in 1-3 business days? Forget it. Every order I've placed has been delayed. Every time I've ordered from Allivet, I've needed to place an emergency order with expedited shipping from somewhere else in order to get what I need in time. By the time you've called them, called your vet, ask your vet to call them, asked them to call your vet, fax, check to see if the fax got there, check to see if the fax got lost, re-faxed, called again... your pet might be dead. Auto-ship is a joke, especially if you are trying to order a bunch of meds to be shipped together. The aforementioned approval and processing process screws that up. I'm done. Deactivated my account.
Response from AllivetMay 4, 2026
Hi Feridoon,
Thank you for taking the time to speak with us and share your experience. We’re truly sorry for the repeated delays and the frustration this has caused.
After reviewing your account, we identified that recent order issues, including changes in medication strength, contributed to the delays. We also recognize that shipping times can vary depending on location, and we understand how this has impacted your overall experience.
We appreciate your feedback and the opportunity to discuss this with you. It’s been shared with our team as we work to improve both our processes and communication moving forward.
SA
Sara
Allivet said my order was delivered
Allivet said my order was delivered. It was but the prescription med for my dog was not in the box. I have emailed Allivet several times and still no response and no separate box ever delivered for my dog's pain meds which he needs asap. They have the prescription i mailed in so where is my doggie's meds?
Response from AllivetMay 1, 2026
Hi Sara,
We’re really sorry to hear this, especially since your dog needs that medication. We understand how stressful it is to receive an order that’s incomplete and not have clear answers.
We shipped the portion of your order that did not require a prescription; however, we still have not received the prescription for the pain medication. Our team is actively keeping an eye on your order and will reach out to you once we receive the prescription.
In the meantime, if you have any questions, please give us a call. We’re here to help you and your pup.
KC
Katie C.
Overbearing Advertisements
Only visit this website if you want every other ad on YouTube to be the most annoying ad ever voiced over by the worst HR lady youVe ever met. AMAZING pets deserve AMAZING things!!! I hear it several times a day. I listen to YouTube podcasts while I'm cleaning and working out and so I let most commercials play as I am busy. I get other repeated commercials that I hear a few times a week, but this one is multiple times a day. Please look at your advertising agreement with Google/YouTube.
Response from AllivetApr 28, 2026
Hi Katie,
We’re sorry to hear the ads felt overwhelming. That is definitely not the experience we want you to have.
