Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 339 reviews with 1 star · Clear filters
Sheree A.
Awful, pure hot garbage, drop the ball in the emergency then pretend it's your fault. Just shop at Chewy, you'll thank me later.
Response from AllivetJun 8, 2026
Hi Sheree, We’re sorry to hear that your experience left you feeling this way. We have reached out regarding your review and would appreciate the opportunity to speak with you directly. Please give us a call when you have a moment to 877-583-1815.
Sherry K.
I was not satisfied with the service. They were very slow to obtain the neede authorization from my vet for a medication. It took numerous contacts & calls back/forth on the company's side to get approval. Then the delivery was to be expedited but still took 4 days to recieve. I would not recommend this Allivet.
Response from AllivetJun 5, 2026
Hi Sherry, Thank you for taking the time to speak with us. We appreciated the opportunity to review the order with you and explain the shipping process. While the order was processed within the expected timeframe, we understand that the delivery timing did not meet your expectations. We’re glad we were able to connect, address your concerns, and work toward a resolution. Thank you for your feedback! It helps us continue improving the experience for our customers and their pets.
Deb
Unfortunately Allivet depends on FedEx for delivery. FedEx left a perishable package 1/2 mile from house along the road. Allivet is only as good as their delivery service.
Response from AllivetJun 5, 2026
Hi Deb, We're sorry to hear about the issues with had with the delivery of your order. We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
Betty-Ann
We had our dogs heart medication on Auto Ship with Allivet. They didn’t ship it in time and I had 3 days worth left. I called them and they said there was no way to expedite it. They said I should get a 5 day supply from my vet and they’d reimburse me. I went and got the 5 day supply. Then submitted it and they only reimbursed me for less than half, telling me that there was a limit on the reimbursement- that had never been mentioned. So I was inconvenienced both in terms of time and money. For THEIR incompetence I had to pay extra because they didn’t ship a vital medication on time! I’d never use them again and I warn all the pet owners I know.
Response from AllivetJun 1, 2026
Hi Betty, Thank you for taking the time to speak with us. We were glad to have the opportunity to speak with you directly, review the situation, and address the remaining balance related to the interim supply. We appreciate your feedback and the chance to make things right. We wish you and your pup all the best.
Torie B.
I ended my business with Chewy.com and went to AlliVet because their prices are cheaper & states faster shipping, but they’re also terrible at getting Rx refills! Their customer service agents are outsourced and clearly reading from a script, repeating the same response each time you restate what you’re asking! I’m losing hope in online pet pharmacies.
Response from AllivetMay 22, 2026
Hi Torie, We’d like the opportunity to review your experience further and address your concerns directly. Please provide us with additional information through our Trustpilot request or give our team a call directly at 877-583-1815.
Mark B.
INCOMPREHENSIBLE INCOMPETENCE AND INEPTITUDE Order script for pain management for our dog using Allivet for the first time. Vet was out so I paid an additional $22.00 for expedited delivery last Thursday. As of today, they have only created a label! Script has yet to be given to FedEx. Worthless company should never be involved in pet care!
Response from AllivetMay 21, 2026
Hi Mark, We’re truly sorry for the frustration and disappointment this experience caused, especially when your dog needed important pain medication quickly. We understand how upsetting it is to pay for expedited shipping and not receive the level of urgency you expected. To help make this right, a new order was created for you at no additional cost, and the expedited shipping fee was refunded. We’ve also reached out because we would appreciate the opportunity to speak with you directly if you’re willing.
Levi B.
Over a month ago I canceled my autoship order (which they make very difficult to do, buring the tiny 'cancel' text under pages of beggging you to keep it, even after you hit cancel this keep asking you to change your mind). Now a month later, they are not only fullfilling my canceled autoship, they are refusing to chancel the order, lying by saying it was fullfilled *before* I canceled, which is simply not true. Allivet's policy indicates that changes or cancellations to an autoship order must be completed by 12:00 AM the day before the scheduled ship date. Tomorrow is the ship date, and since I cancelled over a month ago, they are clearly in violation of their own policies. To add salt to the wound, customer service is flat refusing to cooperate, lying by saying it was fullfilled prior to cancelation, which is not true. They are fulling it as I type this, again *a month* after I cancelled.
Response from AllivetMay 19, 2026
Hi Levi, We’re sorry for the frustration and confusion surrounding your AutoShip order. After reviewing the account, the AutoShip itself was not canceled until 5/5, after the order had already generated on 5/4. When an AutoShip is canceled online, it does not automatically cancel any orders that are already pending fulfillment. By the time you contacted us through chat, the order was already in process. That said, our team did work directly with fulfillment and was able to have the order canceled for you. We also reached out to discuss everything further and would still be happy to speak with you if you’d like to talk more about the experience. Please feel free to give us a call back at your convenience.
TClark
This company is terrible. They do not ship on time and make inept, nonsensical excuses. I will NEVER use them again. Buyers BEWARE! Go ANYWHERE other than Allivet for your pet's needs. Oh and Allivet, DO NOT try to fix your well deserved HORRIBLE reputation by responding with your dishonest, unauthentic, time wasting, excuse filled responses. We can tell your LAME responses are templates. You undoubtedly have several lame templates to choose from because you have OBVIOUSLY made every mistake possible. You lie and you deserve to be shut down. CHEWY makes you look like the garbage company you are. SHAME on you.
Response from AllivetMay 18, 2026
Hello, We’re sorry to hear you feel this way and regret that your experience left such a negative impression. We would genuinely like the opportunity to review your concerns further, but we’re unable to locate your account with the information provided in the review. Please respond to our Trustpilot request with additional information or give our team a call directly at 877-583-1815 so we can look into this further.