AllivetReviews of allivet.com

Your customer service leaves a little to be desired. Though I wasn't able to talk to someone and they said I would get a refund. Never received any confirmation. I had to contact two more times to get a email confirmation of what was happening. It just felt like that's enough necessary leaving people hanging for 3 days

Allivet was a little slow on the delivery of items so I had to work a little harder to get them to be timely. But when my dog passed away and then I received my last order, they forgave the payment, which I totally appreciated. Shipping may not be their strong point but their empathy more than makes up for that.

**UPDATE** Received a call from Allivet that was very helpful and empathetic. They don't know why my cart keeps updating and mentioned it may be a glitch in the system and that they're working on figuring that out. I hope so. Meanwhile, they offered me a promotion that I may take them up on ... I already ordered these meds from another company when this happened but I'd move forward with Allivet based on the help I received since writing this. I'm keeping my original review below so that others can also be warned to check for this glitch though**** ( Allivet counts on you not noticing when they change the price of things literally on your check out screen after you've already started the process. I thought I was losing my mind until I started the process over from other email addresses and screen shotted each change. My dog's meds were originally $154. Then I applied a 40% off coupon for first RX autoship and it only took off $6... OR SO YOU THINK because now the total is $153.40... that's right, less than a $1 off for my coupon but it shows that it took off $6 (Still not 40% but ok), it just simply changed the original price in my cart. Fine, so I go to check out and on the final screen it says $153.40. until I confirm my payment method and vet clinic and then the price magically changed to $185! I wouldn't have seen this if I wasn't looking for it though because it changed on the top of the screen when you have to scroll up to see it (but you'd normally hit the buy now/submit order right below the vet clinic confirmation). Super scammy. I have all of the screenshots. )

Easy to order and reasonable prices. They also are very prompt in answering questions.

The customer service is responsive.

It took a few phone calls to get this order straight, but I have been extremely satisfied with Allivet until this last order. It was finally taken care of, and thankfully my order was received before my dying fur baby ran out of medication. The representative also told me that if my baby passed after receiving the order to just call them and I would more than likely be refunded.(hopefully he will be around a bit longer)

I feel that having to mail in a prescription is archaic for customers. Your accept them via email or fax from vet office, owner should have the same courtesy. That way it doesn't take 10 business day for you to receive the prescription than another week plus to receive my order. It was nice that the CSR I spoke to gave me free 2 day shipping but the way you receive prescription from owners needs to change.

The price is right! Although there's a little confusion with the auto ship. I ran out before the autoship licked in. I made a new order .