AllivetReviews of allivet.com

Unaware that my vet would be willing to use Chewy, and aware that they were contracted with Allivet, I opened an account with Allivet. An auto ship order was placed by me on 6/25/26 and approved by our vet. Unfortunately the vet’s tech entered incorrect dosing info so they contacted Allivet to make the correction. My rx was then placed on a *pharmacy hold* presumably while Allivet rectified the error. I attempted to both call and live chat with a question about future orders, but wait times were so outlandish that I just gave up. Realizing that Allivet was not a pharmacy I wished to continue with, on 6/29/26 while my rx was still on a pharmacy hold, I cancelled auto ship, deleted my debit card info and took screen shots of both completed transactions. On 7/2/26 I received an email from Allivet stating that my rx had shipped. So not only did they ignore the auto ship cancellation, they illegally used my debit card which had been deleted from my account. Meanwhile I had Chewy contact my vet for the rx which shipped the same day and was delivered by FedEx the very next day. I have replied to Allivet’s shipping email notification, but not anticipating a response. Lesson learned…most unpleasant experience! *****Update 7/8/26***** A very kind woman named Christina in what I believe to be their customer satisfaction department contacted me yesterday by voicemail. We spoke today, and while I fully expected her to attempt to persuade me to remove this review it never happened. Instead she told me that she had gone ahead and refunded my order without my having requested it. Auto Ship is cancelled, my form of payment eliminated, and my account permanently closed. Again, Christina was exceptionally kind and understanding. I wish that she would just get a job at Chewy…she’s perfect for their kind of wonderful customer service. Love a happy ending! *****One last update***** She is Kristina L, Supervisor Customer Solutions… I misspelled her name as Christina in my previous revisio …

experience "Rx Hold" statuses that require multiple follow-ups, as the pharmacy verifies

I ordered the Simparica Trio. Allivet called my vet for verification, and my vet verified and approved that I ordered Simparica Trio. I received the incorrect item and when I went back online my order was modified. I called and talked to a representative and they said I ordered the incorrect item and there was nothing they could do. I did not order the incorrect item. My last order with Allivet.

Received a previously cancelled auto ship. Tried to cancel the auto ship 2 times same day order was received, still showed as active. Called the co. Had him cancel the auto ship they would not allow me to return a med I no longer use, gave me a $31 cr on $178 item, I can no longer use. Rip off! Update: 3-4 wks later, another customer service agent contacted me & I was allowed to return the unopened pkg. A full refund was issued. Thank you for the effort to make this right!

Updated Review: After consideration, I have updated my review. A manager from Allivet contacted me today and apologized for the problem I had with them. The supervisor who called, took the time to completely review all the communications between me and them and figured out what the problem was with their system. It apparently dropped the $50 savings for the 2nd prescription. She was so kind and totally understood my frustration with them. To make things right, she is honoring my the sale price and prescription when it is time to reorder. She also gave me a $38.00 refund which I didn't expect for all the trouble I went through. I am glad to know they do care about their customers and will do business with them in the future. I ordered my dog's heartworm medicine from this company a couple of years ago and they sent me someone else's prescription. (same med, same dosage). I was first told to simply use what was sent to me and then about a week later was called and told I had to send it back before they would issue my dog's prescription. This caused my dog not to have her heartworm medicine on time which is crucial. Last month, I decided to give them one more chance because of they were running a sale. I ordered heartworm meds for both of my pups. I got an email saying they only got one prescription from my vet. My vet sent it multiple times and they still said they were not getting it. Interesting that my vet sent both at the same time. Finally, my vet contacted them and gave the prescription over the phone. I then get a call from Allivet saying I had to pay an additional $50.00 for shipping. I refused and told them to just send me the one prescription. Again, my one pup got her prescription late because I had to order from a different supplier who sent it to me immediately. It is my opinion that their system messed up and didn't charge me correctly the first time so they decided to act as if they weren't getting the prescription. Once my vet called, they then tried to charge me an additional $50.00.

Ordered my dog's prescription on Wednesday, chose the option for them to contact my vet. By midday Friday, they still hadn't contacted my vet. I called Monday, and they said they reached my vet on Friday and are waiting on approval. I still didn't get any update on my order. I called the following Tuesday. They said the medicine was approved so it should be shipped by end of day. It's now midday Wednesday and I just got an email saying that "they're waiting for approval from my vet but haven't been able to contact them." I hope that this is just an automated message sent in error, but this is crazy making. It's been over a week and I still haven't received any other update about when the medicine will be shipped. I spent over $100 on this prescription, by the way. Horrible customer service.

Absolutely awful experience at every step. Originally ordered Simpirica Trio for my 3 dogs on 6/5/26. Had a nightmare of a time trying to get the order to go through on Tractor Supply's app and was finally successful. 6/6/26 received email stating order was cancelled. Called the number on the email, was on hold over an hour and had to disconnect. Figured I would try again the next day. 6/7/26 before I had a chance to call, received another email that the charge to my card had been reversed. Called immediately and sat on hold for 2 hours. Finally reached a rep that couldn't help because I needed to call the online pharmacy and not the number that was provided in the email. Called the pharmacy number, spoke with someone who spoke broken English with a very heavy accent, that a duplicate order had been placed and that is what was cancelled. Was also told that my vet had not responded to their requests for thr prescriptions. 6/8/26 Called vet. Vet said they hadn't heard anything from anyone regarding a prescription request. Called pharmacy again and was told they would reach out again. 6/9/26 Called vet; they hadn't heard anything. Called pharmacy; was told they were having "difficulties" reaching vet. 6/10/26 decided to manually upload and email scripts. 6/11/26 Called pharmacy. No update available. 6/12/26 received email that scripts were approved on 6/10 and order would ship in 24 hrs from the 10th. 6/13/26 order still showing in processing. Called pharmacy and was told order will ship Monday. I expressed my disgust and cancelled autoship for future. I will never use Allivet for any pet need again. Please get your meds elsewhere unless you don't mind arguing with someone in a foreign country and don't mind waiting weeks for something to arrive.

for the sevond time my dogs are in trouble because their meds were held for too long.. the first dog was put down. they simply cant be trusted.