AllivetReviews of allivet.com

This is THE WORST company I have ever encountered. Won't send meds in a timely manner. Won't return phone calls or emails. Can't keep prescription information straight or orderly. Call wrong vets for Rx info. The list of incompetencies goes on forever. Customer service personnel have greatly improved recently, but management is TERRIBLE! Customer service reps try to help me resolve my continual problems w/ this crap company, but management won't even respond to them! A company that won't send meds to a sick pet? How dare they treat my family member this way! Take your business elsewhere.

I attempted over the course of an hour to place an online error and with two browsers and two different credit cards repeatedly got messages that authorization failed or server timed out. I then attempted to use chat which never work and kept giving me a message to complete a survey. Finally I tried calling on the phone and after over 10 minutes on hold I hung up.. Now 8 hours later I have given it one more try online and it worked. I suspect it was a browser issue at the other end, but the inability to even make phone contact was very frustrating and very time consuming.

I'm baffled that there are positive reviews of this company. I've ordered two prescription medications for my dog; when I try to call to confirm that the prescription confirmation from my veterinarian was received by Allivet, I listen to the automated message and it hangs up. I tried calling four times yesterday; the automated system ran through once and then disconnected me. I've tried three times today; this time the message loops for about 6 minutes before hanging up on me. I tried calling in and pressing 2 like I'm a veterinarian in the hopes of getting a person; the automated system tells me I'm the 3rd caller in queue, comes back on multiple times and counts down, then gets to one and tells me that their pharmacists are tied up and to leave a message. What a joke!

MARY the customer service rep that I talked was not helpful at all!!!!. she keeps on answering my questions with a a copy and paste generic answer!! What a joke!!!

Allivet sent me oblique email regarding prescription on hold about to expire. Called VET and was told there should be no issue with the recent prescription. Called Allivet and was eventually told that it is the Heartgard that they have in inventory that is about to expire. 'Is it alright to send it? Some customers keep it for a year and don't want the medication.' How poor!! I have been waiting a month for this order and now they tell me it expires March 2018 -- i ordered 1 one year supply.., they have canceled my order and i'm starting all over again with another supplier... very, very poor service...

Charged my bank acct with authorization. Wont wipe my account from their database or refund. You have been warned!

I received one email the day i ordered and paid for refill of prescriptions. As of this date (13 days later) I have not heard anything from Allivet about the status of my order.

Gave Allivet a try once again, and once again received the product (fly spray) improperly shipped on its side and leaking all over the box again. Very simple to just put the arrow stickers on the RIGHT way and have the bottle shipped upright. I also paid extra for 2-day shipping on a separate order and got my order in a not so timely 4 days. I contacted UPS and they state that Allivet has to request a refund for my shipping charges. Emailed Allivet customer service 2 times about the UPS problem and requested they get me a refund. Still no response from them 2 weeks later. Never again.