AllivetReviews of allivet.com

I will NEVER buy anything again from Allivet. They are scammers. I notified them that I was short 1 pill on my order of 33 pills and their response was " send a picture" SEND A PICTURE OF WHAT!!! that BS This is how they make their money by shorting orders. I notified my vet of the issue and advised them NEVER to recommend them!!! I will be disputing the charge when my bill comes due. ALLIVET IS A SCAM. ARE THEY EVEN LOCATED IN HIALEAH FLORIDA??????

They have an area for you to put "special instructions" but obviously do not read/comprehend what the shopper writes there. I asked them to not ship order till the following month but they shipped it immediately. I also inquired about their high cost of shipping for tiny, light weight pills. If they did not want to make money on the shipping, I would be much more likely to order more from them.

Product never arrived. Company won't refund my money unless the product is returned to their pharmacy. Customer service is a joke.

This is the worst online shopping experience I've ever had in my life! I order a pet medication, they put my order on hold. I called to resolve whatever issue they were having, they said that everything thing would be fine then. A week goes by and I still haven't recovered my order. I called again to ask what the problem was, I was told there shouldn't be any problem, everything looked correct, and my order will be sent out. Waited another few days. My order status didn't change. I write to them and told them that I wanted my pet medication, especially since I knew they had already taken the money for it out of my account. I waited a few more days; still nothing. Finally, I called a third time. I told that that it had been two weeks now, I had already spoken to two other people and I wanted to know if I was getting my order or not, because if they couldn't guarantee my order was going to be shipped as soon as possible, I wanted it cancelled. She said that my order would be rushed. That was on a friday, so I assumed they would mail it out the following Monday. Well, Monday morning I received an email saying my order had been cancelled. Oh, and they still have not refunded the money I had given them for the product I never received. Everything about the website is complicated, ridiculous, and the customer service is horrible. Please, don't waste your money.

Signing up as a new customer was horrible. First, Web site didn't work properly. Second, called and customer service NEVER answered...waited 30 minutes and hung up; Chat service was extremely SLOW. Apparently, this site was not prepared for holiday shopping. I stuck it out and ordered the items so can't comment on receiving the order in a TIMELY manner. Maybe a future order will be better, let's hope so. In the meantime, let's hope they get a little better organized. I don't know HOW THEY HAVE FIVE STARS! Update:Allivet finally responded to my email which was an unnecessary delay but all worked out eventually. Phone call are another matter but maybe during regular shopping days, that will get better. Received my oder in a timely manner. Anxious to try again when I need the items just to see if this experience will happen again. I suspect they are a responsive company but were not prepared for holiday shopping.

Not going into detail and relive the experience...You will be sorry if you do business with Allivet. I completed everything they asked for including $22 for 2nd business day delivery. It has not left their building...I asked to cancel, she said they can not. Gave them an opportunity to do the right thing. They chose to be rude, disrespectful and condescending. BEWARE

I had previously used Allivet.com once before for my dogs heartgard. It took a little while because they had to okay the prescription through my vet, but other then that, it was a good experience. This time around, was nothing like that at all. I placed an order a month ago for my dogs Nexgard, but since my previous purchase, I had moved, so I updated my address. My phone let me auto-fill the new address, but it wasn't until I had made the purchase that I noticed my phone only auto-filled the address, but not the city or zip code. I tried to go and cancel my order, so I could remake it correctly, but that's not an option on this website. I also tried to call them, but it was after cal hours and the call didn't go through. I since than have attempted to call several times, most of the time I've had to wait 30 to 40 minutes untill someone gets on the line, but after waiting a while the first time, I decided to leave a voice message. I few days pass and I had yet to get a call back. I decided to email and figured that would work better. Again, I have yet to receive a reply via email. Over a week passed and I decided to leave another voicemail and I heard nothing back, so I attempted to call again and wait it out, after 45 minutes I got through to someone. I spoke with a woman and she mentioned that the item was already shipped and that I had to contact UPS to see if they could return the package, if not that I would have to pay $96.05 ( what I originally paid for my dogs Nexgard), if the item wasn't retrievable. I was in shock that the woman was not helpful at all and if anything, her tone was rather rude. I asked her if I could speak to someone else because I was confused as to why I would have to pay again for the package if I had tried previously to correct my mistake and did not receive any costumer service. She said that her supervisor would tell me the same thing she told me, but none the less I asked if she could put me through. The supervisor Tammy was a little more informed with my package information and told me that the package was already marked to return because of the incorrect address, but that I'd have to pay the $6.95 for shipping since I was the one "who filled the incorrect address." The way Tammy spoke to me on the phone was very harsh. I understood I made a mistake and filled out the address incorrectly, but I assured her that I had emails and call-log information of all the times I tried to contact them, if I was provided with any costumer care, the issue could have been fixed much earlier on. I had to go to work, but I asked if there was a quicker way I could get a hold of them and she said they'd send me an email regarding my costumer care (which I never received). Tammy said she'd speak with her managers about me not having to pay for the shipping fees, which was beside the point. I again call one last time after not recieving any email or phone call because I decided that a purchase, which at first I was excited for because I was saving money, was not worth all the hassle. I'd rather pay a little more money and not go through this draining process. I felt so ignored and when I finally got through to someone, I didn't feel like they were trying to help me out. Instead Tammy and the other woman I spoke to, made me feel like this was my issue, my fault and that I would have to figure it out. After again waiting 40+ on the phone, I finally got through to someone and I asked to speak to the supervisor I previously spoke with (Tammy), since she was aware of the issue and I told them that I wanted a full refund and no longer wanted the item shipped. The woman didn't pass me through to Tammy and said the item was already shipped, which I was unaware because Tammy made it seem that they'd get back to me if I'd have to pay for the shipping or not. I was told that once I recieve the item that I can return it and they will refund me. I understand I made a mistake, which I tried to correct since the beginning, but I wish I could have felt like I was being helped as opposed to blamed. I wasn't trying to get a deal or something for free or anything of that sorts, I was just trying to get my dogs Nexgard. My dog means the world to me and I want to buy he's products and never have to deal with such an experience again. In total I had left 3 voicemails, called over 10x, wrote two emails and spoke with someone twice. I don't plan on ever using Allivet.com again and I would not recommend this website to anyone. Thank you.

They don't have the smarts to delay an order so I had to cancel since at this time I didn't need the product. Now they have a hold of $150.08 on my bank account and I can't get it released. Whoever I talked to was extremely rude and told me I would have to wait. They had all day yesterday to do the release and didn't. Would NEVER do business with them again.