AllivetReviews of allivet.com

Response from AllivetSep 12, 2025

Thank you for taking the time to speak with us—we truly appreciate the opportunity to better understand your experience. We’re sorry again for the delay and the frustration it caused. That’s not the level of service we aim to deliver, and we’re taking steps to improve. We hope to have the chance to serve you better in the future.

Response from AllivetAug 25, 2025

Thanks for letting us know! We’ve updated your marketing settings so you won’t receive any more cart reminder emails.

Response from AllivetJul 21, 2025

Thanks for your feedback. We understand that too many emails can be frustrating. Our emails are sent to keep you updated on orders, prescriptions, and occasional offers. If you'd like to receive fewer, you can adjust your email preferences using the link at the bottom of any of our messages.

Response from AllivetJul 9, 2025

Thank you for your honest feedback, and we're truly sorry for any frustration caused. We completely understand that your pet’s health needs can change, and we know how difficult those moments can be. Please know that you can cancel or update your AutoShip anytime directly through your online account for your convenience. We also hear your concern about promotional offers. Your loyalty means a lot to us, and we’re actively working on ways to better recognize and reward our long-time customers.

Response from AllivetJun 6, 2025

We appreciate your feedback and apologize for the delay you've experienced. We reached out to your veterinarian a few times and were advised that they would follow up with the approval. We received your prescription yesterday, and your order has since been approved and shipped with expedited shipping to avoid any further delays.

Response from AllivetMay 22, 2025

Thank you for sharing your experience. We’re truly sorry to hear that a missed prescription request led to such frustration and impacted your ability to continue with us. That’s certainly not the experience we want for any pet parent, and we regret the inconvenience this caused both you and your veterinarian. Your feedback is being taken seriously, and we’re reviewing what happened to prevent situations like this moving forward. If there’s ever an opportunity to earn back your trust, we’d be honored to help care for your pet again.

Response from AllivetMay 8, 2025

Thank you for your honesty. We'll use your feedback to improve our service.

Response from AllivetApr 29, 2025

Thank you for taking the time to speak with us. We understand how important it is for your pet’s prescription to be processed smoothly. After reviewing your order, we did notice a discrepancy between what was prescribed and what was requested. To ensure your pet receives the correct medication and dosage, we recommend reaching out to your veterinarian for clarification. If there’s anything we can do to help facilitate the process or answer any questions, please don’t hesitate to reach out. We’re here to support you and your pet every step of the way.