AllivetReviews of allivet.com

Fast shipping and good service.

Placed order for 15# bag of Puppy Food. They sent 9 days later the wrong food and ADULT food. Agent was less than helpful. Ordered Blue Buffalo Lamb and Oatmeal PUPPY. They sent Blue Buffalo Lamb and Brown Rice ADULT. I can't use this. Made my dogs sick. Vomiting and diarrhea. Agent could not help, told me to take it to a UPS store to send it back. I'm disabled, don't drive and cannot get to a UPS store. This has cost me tons of money. I live off a limited Social Security income and can't afford to waste money. This company is the worst.

Horrible experience! I ordered some very important medicine for my puppy and 4 days later I didn`t hear anythig from allivet so I called them to see what`s going on. 3 times I was hanged up so every time I called back I needed to explain the same problem. They told me that one of my items was out of stock. They could ship me the rest and charge for shipping when I ordered 49 dollars of items and was qualified for free shipping. Don`t recommend to order from them. Completely unprofessional

The customer service is atrocious. They made a huge mistake that ended up delaying my dog's heart meds then refused to credit me for it. I had to fight with five customer service reps to finally receive store credit (least they could do) and then come to find it is in the form of two separate "coupon codes" that cannot be used at once AND have a short expiration date, so now I would have to order two more times and pay shipping two more times. Truly ridiculous and greedy.

They charged my credit card $20 more for the same medicine I got the month before without asking me if it was ok. We agreed on a price when I gave them my prescription then the second time they filled my prescription they charged my credit card $20.00 more than I had agreed on. Be careful before giving them your credit card number. Not trust worthy.

I received my order on Wednesday, November 1, 2017. A large section of the box was wet. When I opened the box, one of the jars of dental wipes was open (lid off of jar) which caused all of the liquid to spill in the box. How do I get a replacement for this jar? I sent this email to Allivet on Saturday , November 4 (around 7am) - no response from them at all!

My criticism is the service no the product. I placed the order and after a week contacted Allivet for status. They advised that they needed a Vet's name to renew. I asked them why didn't they contact me requesting this? Provided the info and waited another week to find out shipping status. Was advised would ship any day. After another week, I called again and they said they would ship out expedited shipping at no cost once it was ready. I said that I would be happy to pay for the expedited shipping if it would ship next day. Was advised they were unable to do that. So, I finally got it after three weeks. Next time I will purchase earlier.

Customer service was atrocious. I had suspended my order since I had only 24 hrs to do so and my dog’s lab work results would not be in for 48 hrs. Once the values were in I took the suspension off. When I didn’t get an email about it pending, as I typically did, I called to speak with customer service. While on hold for 37 min I found a spot on the app to change the autoship to the following day. When someone did answer, I requested to have them alter the shipping from standard to over night as it was Monday and I needed the med by Saturday at this point. I was told they could not change the shipping until the next day when it was scheduled to ship so I needed to call back. I was also told that when you click suspend, it permanently cancels the order which is very misleading. I called the following morning, as instructed to do, and got the same guy, Skye, who then told me I waited too long to call and the label had been printed so nothing could be done. When asked if it had shipped yet he said no, but they would not print another label and rush the med to me even after explaining that my dog could become very ill or die without this medication and asking him to reference the phone call documentation from the day before when I was repeatedly told I could not change the shipping the day ahead of time. The only solution I was then able to come up with on my own without their assistance,was having them send another refill that was thankfully on the prescription and rush that overnight. I was told the cost was $22 for this and it should get there by Saturday. Mind you it’s now Tuesday and I paid over half the cost of the med to ship it overnight on their mistake without them once offering to waive the shipping or rectify the situation, or Skye even acknowledging his mistake when he looked at the documentation from the day before. I wouldn’t recommend this company to my worst enemy. They have zero customer service and had little care to the fact of the gravity of the situation for my dog. This was not a minor supplement I was ordering but a lifelong medication purchased every 2 weeks to maintain my dog’s livelihood and stability.