AllivetReviews of allivet.com

Issue receiving my refund customers service lied and blocked and denied me to complain to the CEO. DO NOT PURCHASE FROM ALLIVET

I mailed the Rx for Revolution for cats on Monday March 12, per their instructions. (My vet will not fax or mail Rx.). According to them on Monday March 19 they still do not have the Rx. They will ship the order when they receive the Rx. Round & round we go. They will not search for the Rx. so here I sit. My advice - deal with a reputable company . This is my first & last order for them. Chewy.com; 1 -800PetMeds.com are good co. to do business with.

It has now been 3 weeks since I ordered heartworm prevention meds for my two dogs... still no meds. First, Allivet says they only received one prescription; my vet sent both at the same time. Also, they did not notify me that they were holding the order for the second prescription; I only learned this when I called to see where my order was. My vet then resent both prescriptions several days ago. I called today to check on my order. They acknowledge receipt of both prescriptions, but the order is still "being processed" 3 days later, even though they state that order processing takes 24-48 hours. Very poor communication and I will never use this company again. The hassle is not worth the small savings on my dogs' medication!

Granted, I only have 1 review, but just a thought when you read my review and you see all the 1 line 5 star reviews, does it make you wonder why all of those people are simply a 1 sentence review and they have only submitted 1 review??? Could the be fake??? Let me start by saying, I don't think it is possible to give the zero or negative review!!! I have worked with the on multiple orders. I I would plead with you, that if you care for your pet, PLEASE do your pet a favor and do just a little research. After this horrible and life threatening experience and I started writing this review, I found a TON/thousands of similar reviews. I truly hope this will help you avoid the near fatal mistake that I made in the process of trying to save a few bucks. For me and my family, this was a HUGE MISTAKE on ALLIVET part and a LARGE MISTAKE THAT I trusted my family's pet. I WILL NEVER DO THAT AGAIN!!! They do have good prices, which is why I used them. However, today I just experienced a second "error" that puts my 4 year old Golden Retreiver at RISK. We were supposed to be on an auto ship, and apparently when I called they said there was a problem with your credit card (I had to change card numbers due to fraud, probably from this poorly run establishment!!!!) and they NEVER EVEN TRIED to advise me. Instead they just totally dropped the ball. Fortunately, I called and got this fixed, or so I thought. Another 2 weeks go by and no meds!!! I just called them and got some BS excuse about that this was clearly their fault. Meantime, my dogs life is at risk. I WILL NEVER USE THEM AGAIN, EVER and would suggest that you STONGLY EVALUATE if your pets life is worth saving a couple of bucks. I can tell you, mine is not. GOOD BYE AND GOOD RIDDANCE Allivet!!!!

Horrible delivery.. I set up an auto ship account for my pet who has a heart condition and cannot be without his meds. They have missed the shipping deadline AGAIN. Such a major hassle to have to go through picking up the meds locally because they dropped the ball and did not ship when promised.

I ordered a med. for my dog & put it on auto ship to receive the 5% discount. Upon my first auto ship I notice the price is $10 higher then my original order. I contacted customer service & spoke with a supervisor who first told me my original order was special pricing as it was the first time I ordered that med. The problem is that nowhere on their website, my order, receipt, etc. does it say I was originally getting first time pricing. If it did then I'd be ok with it. Keep in mind that the price showing currently on their website is what I originally paid & still about $7 less then I paid with auto shipment which included a 5% discount. When I told the supervisor it doesn't state anywhere it was first time pricing she had no answer to that but then proceeded to tell me if I put the item in the cart the price would change. Hmm, that would be deceiving if that was the case but of course the price did not change to the higher price. Upon telling her that she then proceeded to tell me that if I go to checkout it will then change. At this point it was obvious she was clueless but I then went to checkout & of course the price stayed the same. She again had no answer for this other then saying I originally got first time pricing. Basically, I could have ordered without auto ship & paid less. What a scam & extremely deceptive. This is bait & switch at it's best. My dogs need 6 prescriptions combined & I will not be ordering anymore from this company & have removed all auto ship orders I had. I will also be contacting the FL better business bureau.

I made an account with Allivet less than a week ago, I have not ordered anything from them and for some reason this morning I find a unauthorized charge to my bank account from them. When I called the hotline the representative stated this was to validate my account. Why do they need to validate my account if I haven’t placed an order or even added any products to my shopping cart. They are thieves.

The price increased in my cart! I put the dog food in my cart. The price was $80.99. I applied a code for $3 off. The price decreased to $77.99. Then, you made me create an account and suddenly the price of the food in my cart was $85.99!!! The code still applied so I was going to be charged $82.99. There is absolutely no explanation for the increase. So I deleted the item and started over. I ended up getting the original price after doing this. But I'm pretty annoyed that you tried to scam an extra $5 out of me WITH NO EXPLANATION. Not impressed.