AllivetReviews of allivet.com

I have been a loyal customer of Allivet for 4 years. For convenience, all of my orders have been autoship. However, any changes to your autoship requires you to do it via phone. On an autoship order, Allivet did not process the autoship discount and overcharged me. I noticed the overage on my credit card, and when I asked for the credit back, they gave it to me without hesitation BUT the caveat was that it could ONLY be used for a non autoship purchase. Allivet makes the mistake, but for me to get my refund, I have to lose the autoship discount I am already entitled to, which means I never get the refund back. How does this make any sense? On top of that, never once did the customer service agent apologize for messing up the order in the first place and giving me a BS refund. Do yourself a favor and use Chewy who has excellent customer service and lives in 2020 with its up-to-date autoship preferences available online.

Found medication cheaper on competitors website but pets vet info already loaded on this website. Also disappointed because unable to use 10% off $100 purchase on my order because medications didn’t qualify for discount.

I wish I could give negative stars, this place is a joke. I never received my first order, I found out through the postal service that it was never even sent to them for shipment. I contacted Allivet customer service and they said a replacement would be sent out next day delivery (this was early morning). I waited until midday and contacted them again to check what carrier and if it had shipped, I was told FedEx next day and yes it went out. I called Allivet again the day my delivery was due and was told that I wouldn't be receiving it until the following day! Now they're telling me that they require a day to process, I was not told this prior so someone's blowing smoke up my rear end I'm not happy. I also requested copies of my chat transcripts be forwarded to me right after having the communication, and yup you guessed it they never came either! I now have a sick and suffering dog at home because of their negligence. All I get is an I'm sorry, your package will be arriving tomorrow. And guess what, according to fedex it wasn't sent next business day it was sent regular to be received by 8pm which means my dog goes another to meals without his medication. Just to let you know I ordered the meds when I got down to 28 doses left which is 2 weeks worth, he has pancreatitis and can't miss doses or he relapses into severe pain, diarrhea and weightloss and it's difficult to get back on track. So stay away from Allivet they don't care!

I have used Allivet to order Trifexis far a few years. I ordered a 1 year supply but still had some from my last order so I did not open them. We I opened it and gave it to my dog it DID NOT WORK my dog was covered with fleas!!!! I called and was told they would refund my money. But after a 3rd call was told that they would not refund or replace the Trifexis. I have done used Trifexis for a very long time on 3 different dogs and never had this problem. IT HAD TO BE A BAD BATCH OR SOMETHING

It’s been over a week since I ordered (On a Tuesday) 3 prescriptions for my dog. My vet confirmed the meds the following day after I ordered. I have called twice to verify my order. One employee said it will be shipped two days ago. I called yesterday (Today is Wednesday) and that employee said they have not received the prescription. I will not be using Allivet again. Very poor customer service.

Their customer service has no clue what they are doing. They lost my prescription I sent in by mail(tracked). Very polite and all but clueless. Ok if you have to buy just non rx stuff I guess.

The online experience was awful I cannot find the 1.59 a pill price quoted me when looking at past orders at first some said 1.77 a pill but at second glance they all had reverted to 1.99 price but dog is sick so I ordered medicine

I ordered seizure medication for my dog 2 weeks before I was going to run out. That shipment through USPS tracking was wandering around Florida somewhere for 6 days. I called to report it and get a replacement (twice). It’s now Thanksgiving Eve at 2 pm, FedEx arrived at my house, no delivery from Allivet. I got the complete run around and a clear lack of empathy. I asked if they could transfer the prescription to my local pharmacy to fill it. I was told all the pharmacists have left ( it was 3pm ). It was clearly a call center in the Middle East. I was given a number and drove to my CVS pharmacy who they hung up on 4 times. By the grace of God and CVS I was able to get a one week supply. I wouldn’t trust this company for anything, not even a dead camel. I had 3 doses of my dog’s meds, 1 day’s worth on hand. They were a nightmare. My vet was on a plane for the holidays hence why I didn’t hear from him until 5 hours later when the crisis was averted.