AllivetReviews of allivet.com

After a fuss they refunded my money. Thank you.

Updating my review and adding some stars because the company did reach out and expedited the Rx which was pretty cool of them. *May* give them another shot since they are 1 of only 3 pharmacies I can buy a single vial of my cat's medication from. Original review: No sense of urgency when it comes to prescriptions. I was sent an email saying it was approved by vet and would be shipped in 24 hrs. It's been over 24 hrs and still pending fulfillment. The FIRST time this happened I kind of brushed it off because it happened during that crazy winter storm that took over the country. But now that it's happened TWICE, I know it's not a fluke, and that's just how they do business. I used to work for a mail order pharmacy, and maybe it's different with people meds, but we weren't allowed to just let meds sit there for days, we had to clear the line at night. One would *think* it would be the same with pet meds but I guess not.

No longer receiving an invoice with the Pet Meds. I have to contact the company each time I receive the RX and request an invoice to be able to submit the cost to insurance. The website only provides the order acknowledgement for the customer which will not work for insurance.

Zenrelia price is comparison to other stores. However shipping from them not so good. Recv'd email saying my order was shipped on dec 30th. Didn't arrive. Started to call them saw another email saying my order shipped on the 5th of January. Finally received on the 8 th. This was my second order. First was about same. So don't get low and wait. Chewy much faster

I was having a hard time refilling my dogs med; two other places were back ordered except for Allivet. They wouldn't take a phone script or one sent via email; but only a 'live' script which I think is ridiculous. Took five (5) days to get it from my dog's allergist, then another five (5) for you to receive it. THEN I received an email from you stating it was 'out of stock' ... REALLY? It was in stock when I placed the original order. I probably would have received it if I didn't have to go through all this. My dog was off his medication for almost four (4) weeks and developed a severe double ear infection. I just wish companies would understand that animals cannot speak and tell us when they are hurting or in pain. You have no idea how horrible I felt for him. Please, please come up with a better plan for animals who desperately need their medication than making them wait weeks like this. We are fortunate enough we can communicate and tell someone when we are hurt and/or sick ... they cannot.

Prices were decent, especially with auto ship. However I was quoted one price and was charged differently.

The shipping which uses USPS has been a problem for the last 4 orders. I don't mind paying the higher price if you could use fedex or ups for my orders. The usps takes 7 to 10 days to arrive and they will make us go to the Post Office building to collect the package instead of leaving it in the mailbox. I have stopped the auto ship unless you can guarantee shipment by another vender.

I have been using Allivet since Walmart Pet RX would fulfill the orders using them. With Walmart Pet RX the prices were a lot cheaper! So when Walmart decided to stop providing pet rx I decided to stick with Allivet out of convenience but their prices are on the high side. Example of pricing based on orders for Desmopressin Acetate 0.2 mg Tablets: Walmart Pet RX (fulfilled by Allivet) 7/18/23 Qty 120 Price $54 subtotal Allivet 9/10/23 (I get this medication every 2 months) Qty 120 Price $112.80 I had to call Allivet and ask them about their pricing since it didn’t make sense. They gave me the same rate as Walmart Pet RX but the offer was only good for so many orders. Now it’s finally $85.20 which is the same as Chewy. Also an annoying thing about their website is you cannot update the card on file I have always had to contact customer service to update my card. Plus I never know what card is going to be charged since I can’t see what card I have on file. Also there’s reward points except you cannot apply them to autoship orders yourself so you have to contact customer service again.