AllivetReviews of allivet.com

Your email advertisements for saving money do not apply to loyal auto ship customers. Nothing exists via any emails that flood our inboxes. Sales and savings only apply to first time buyers

So frustrated with allivet. Needed to send my prescription to get my dog’s refill and was told by their non-USA based customer service agent tell me I have to mail it in. I told her I would go to an easier pharmacy bc of this and she said “ok thanks”. They don’t care at all about their customers AT ALL. Avoid this place.

I spent an extra $22 to upgrade my shipping to 1 business day and they instead sent it via ground (5-7 days). This is completely unacceptable for medication. Did they refund my shipping? Yes. But they made my dog suffer from an ear infection for an extra week. If this is how they do business, there is no reason to choose them over Chewy.

Took way too long to get my prescription updated!

Allivet delayed my order and did not process it on time as promised. Their delay affected the timeliness of giving my dog her medicine on time. I was very disappointed and probably won't order from Allivet again

I had to call Allivet multiple times and, in between, call my vet multiple times to get an order for two of my dogs…PopTart and Angie…straightened out. To the point that I spent a good portion of my afternoon on the phone with both! Even when my vet confirmed they had faxed in the proper order and I thought it was resolved, Allivet still claimed they didn’t have it. Another phone call!! To make matters worse, I needed to receive the meds before I was going away. It wasn’t a rush when I initially places the order, but with all that transpired before the order was places, a rush was required. I’m still not going to receive the meds before I go, so I now have had to make additional arrangements to be sure the meds are received and administered as soon as they arrive. Further, my vet instructed me to switch our dogs (PopTart and Angie) from Tri-Heart Plus, which they’ve been taking for years, to Interceptor Plus after one of our foster dogs deposited whip worm in our yard. Disappointingly, Allivet would not buy back the unopened boxes of Tri-Heart Plus that we had ordered from Allivet but now can’t use with the vet-recommended switch to Interceptor Plus. That also upsets me. I’ve been a long-time customer and I expect much better treatment for my loyalty. (A simple $25 that expires rather soon…too soon for me to even use!!! …does not come close to the money Ive lost, nor can use (with the expiration date.)

I ordered Simparica Trio for my dog and sent the original prescription to Allivet on 6/21/25 via USPS. I received multiple emails every day that the prescription had not been received. This auto-ship order gave me a $50 discount, and the order charge had been withdrawn from my Bank of America checking account. I had to cancel the order on 6/30 because I received another email saying that the prescription had not been received; however, as soon as I did, I received another email saying the prescription had been received by Allivet in the mail! When I reordered on the same day of the cancellation (6/30), I paid $10 more because I was told the $50 autoship coupon had expired! I was only able to receive a $40 coupon. After discussing this with customer care, I decided to pay the additional $10 because I needed the prescription for July. Then 1-2 days later, I saw that the same $50 autoship coupon was again available. To me, this seems like my original prescription was being held until the coupon changed from $50 to $40. And I hate receiving tons and tons of reminder emails. They seemed to arrive a few times a day. SUPER ANNOYING.

I have used Allivet for my dog's heartworm and flea/tick collar since 2022. Every single year, including just last month, I have had to make numerous calls to try and get my order processed. They say my vet hasn't sent info; I call them and they say they have TWICE. I even have copies and proof of emails that are sent and yet they will still argue that they have not received. Not sure I will use them again because this routine has gotten really old. Please focus on getting your systems straightened out on getting these approvals cleared quicker I cannot provide prior years info,but the most recent order # is APO-03534011. Experience has been the same every year.