AllivetReviews of allivet.com

The cheap comes out expensive - just remember that. Sure, their prices are great in the beginning. But actually receiving an order in a timely manner is a JOKE. It took a week for overnight shipping to actually be shipped out, which makes the free upgrade pointless. I will NEVER use them again. I ended up spending more time and more money to get what I needed to feed my dog. And I barely got an apology let alone any solution to the problem. Just a bunch of ridiculous emojis. They are inept. EDIT: I've already been on the phone with you several times, trying to get an update and see what the hold up is. On Thursday the 10th, everything was approved and with YOUR pharmacist for approval - despite my vet already approving it. I was given next day shipping on that day. Today is Monday the 14th and even though ythe order went out Friday, "it got pushed" to this week, a rep told me. I just received an email from Fedex that my overnioght package that was shipped Friday the 11th is now coming on Wednesday the 16th. Overnight?? My vet approved this prescription on the 9th. You supposedly approved on the 10th and upgraded to overnight shipping. But still it's not until the 14th that it technically went out and it's still taking two days for supposed overnight. There's no reason why I need to keep dealing with you people. I tried. I was given a $50 refund, which is good. And also a $20 credit, which is unnecessary because I'll never order from you again. Is there any company that doesn't just pass the buck? No. You sent it 2-day, not overnight. FedEx records clearly show 2-day from the beginning. My vet approved the prescription on the 8th. You did nothing until I called and complained on the 10th. THat was when you claimed it was going out THAT DAY overnight. It didn't go out until the 14th two-day. I received on the 16th. STOP LYING. And stop calling me. Not interested.

The company can improve by telling the truth and getting your pet’s medication to you before you run out for the third time and have to call your Vet so your dog/ pet does not suffer. That is the best thing I can say. I used the date of the experience the day my dog’s medicine was supposed to come. It is not coming!

This company is a nightmare. Two orders and two fails. 100% failure and cost me a lot of money because their website isn't correct.

I had high hopes for Allivet for my dogs prescriptions at a good price but was completely turned off by a shady sales tactic. I made my first auto ship purchase of anti imflammatory for my dog. Got a great price and received medication in a reasonable amount of time. When second auto ship reminder came, the price was higher, which i expected. I believe they automatically give a 5% discount on second auto ship which helps. It was still more expensive than my local vet so i decided to cancel the auto ship. When i was about to confirm cancellation a window popped up offering a larger discount if i did not cancel and confirmed my new lower price. I accepted the offer and confirmed auto ship. Well, they charged me the higher price. No big deal, I can call and request partial refund. Well that didnt turn out how i expected either. Allivet rep states there was already a 20% discount on my account so the higher discount doesnt apply. Say what? Allivet made the offer to me when i tried to cancel my auto ship. I was coerced into keeping the order on the promise of a certain discount. Most reasonable people are going to assume the latest most recent sales offer is going to be the valid one. Then they offered to give me a 50 dollar discount on my 3rd auto ship. Lol. Why would I have any trust or belief thats a legitimate offer? So heres a warning to anyone that wants to cancel 2nd order -autoship with Allivet. DO NOT accept the discount. You wont get it and it will piss you off. I canceled and requested refund. Fix your system.

WARNING — THIS COMPANY CHARGED ME WITHOUT MY AUTHORIZATION I placed an order using one of their coupons advertised directly on their main page. The coupon reduced the price significantly, and I completed the purchase based on the price I was quoted and charged. I also had my veterinarian call and approve BOTH medications. Their supervisor, Janice, acknowledged that they could see my cat is a Maine Coon and close to the next weight range, and that Maine Coons grow quickly. That is exactly why my vet approved both medications. Despite this, they continued giving me excuses and questioning why my vet approved one medication for a future weight. I told them: I did my part. I selected the medications, was quoted a price, paid it, and had my veterinarian call them. Their own system showed approval for both. Then, approximately FIVE MINUTES after I got off the phone with Janice, they charged me an additional amount WITHOUT MY AUTHORIZATION. They also changed the amount shown in my online account. Their explanation was that I supposedly didn’t have enough money in my bank account initially, so they took what was available and charged the rest later. That makes absolutely no sense. 1. I used a credit card with tens of thousands of dollars in available credit. 2. How could they possibly know whether I had additional money in my bank account? 3. If the payment couldn’t be authorized, it would be declined. You don’t simply charge someone more later without authorization. It appears their system made a pricing error, and instead of honoring the price I was charged, they changed the amount and took additional money without my permission. This isn’t about a few extra dollars. Unauthorized charges are unacceptable. I strongly recommend STAYING AWAY FROM THIS COMPANY and taking your business elsewhere. I don’t want anyone else experiencing what I did.

I have 2 dogs on Veteroyl for Cushionings disease. Allivet claims to price match. They do not. It’s a scam and clever wording to mislead the consumer. They will only price match for one month! Yet in order to get their supposed medicine discounts, you have to have a subscription for every month! I was handed to the Escalations Dept who did nothing but say Sorry, a manager will call you tomorrow. This company needs to be fined heavily or shut down due to their Deceptive Marketing Practices. By the way…a Manager never called. No surprise there… Edit: Received a Voicemail from Allivet Pharmacy, she did not state what her position was, I was told I would receive a call from Marketing. In the below response, what Allivet fails to Admit, is I was offered a price match for one month! Then the next month, the price goes up to Allivets preferred price. That is not price matching when your animals have to be on a life saving medicine for life. It’s obvious, that Allivets words, do not fit what price matching really means when joining a subscription based company. as they are. This is what is called in Marketing, “A Bate And Switch” tactic. They bait you in, but refuse to honor the continued price of the US Pharmacy, Costco offered, and hope you won’t see the switch when they push the price up the next month. Costco deserves my business. They continue to show time and time again, what an ethical company they are. I hope I can open some eyes on Reddit and other platforms I am raising awareness on, of Allivets unscrupulous activities.

I can't even remember encountering worse customer service ... Their website can't properly keep track of different pets and despite numerous times noting that one of my dogs has passed (painful enough as it is), they kept sending me reminders to restart a medicine for that dead dog. Then when another dog recently passed and I cancelled my prescription autoship, they sent me the $78 medicine anyways.... AFTER I cancelled the autoship and got an email confirmation. When I asked for a return shipping label to return the unopened package, they.... asked me to clarify which pet died (they're both dead now, thank you!) and offered a $10 credit. Trust me, never ever use this company. Absolutely awful.

I ordered Denamarin from Allivet, order APO-04677803. They cancelled my order because they couldn't verify my prescription, even though Denamarin does not require a prescription. Also nowhere on the product page did Allivet clearly state that a prescription was required. I started receiving spam emails from Allivet, while their customer service has been completely useless and does not answer. But the worst part is that Allivet still has a temporary authorization on my PayPal account. They cancelled the order, but they won't cancel the temporary authorization. Because of this, I can't use that money to order the Denamarin my pet needs ASAP from a normal, reliable shop. Allivet won't ship my order, won't answer customer service, and won't release the temporary PayPal authorization. This is unacceptable. I don't understand how a company can cancel an order and then keep the customer's payment authorization tied up, especially when the customer urgently needs the product for their pet. Allivet, either ship my order, or cancel the temporary PayPal authorization immediately. Worst customer service experience I've had. I will never order from Allivet again.