AllivetReviews of allivet.com

Tried them on our next Prescription as pricing is amazing compared to Chewy or 1-800-PETMEDS. My CC was charged immediately and auto email followed about request set to my Vet. Over the next week got more auto emails about 2nd, 3rd, 4th request to vet with no reply. Vet says not getting the requests so called Allivet. English is not main spoken language so difficult to try and get it cleared up. Still not cleared up but last time I use them. Pay more for better customer service...

NOT HAPPY. They operate overseas... so turn around is screwall. My vet sent rx and they do not have it. Bad all around. STAY AWAY.

signed up in june15 2023. was told i had a locked price for 12 months. 2nd shipment on 8.3 23 jumped 20.00. price jumped agan on 1.18. called to ask why and was told price lock is only good for 3 months and my 3 months expired in july. clearly the math and truth is a challenge for them.

I had ordered from this company before without an issue. Ordered a 25 lb. bag of dog food yesterday using the same credit card as in the past. My shipping and billing addresses matched but they sent me a notice saying they didn't. I called to resolve and got a customer service agent on the phone who barely spoke English. She kept asking me to provide an "alternate" phone number and email address. I explained that I only have one phone number and email address and that the shipping and billing address was the same. She wanted to put me on hold so she could "talk to a supervisor". At that point I just canceled the order. I order a lot of things online and have never had something like this occur. Will never try to order from them again. There are plenty of other options out there.

I have been trying to do business with this company since December. They continue to tell me they called my Vet and the Vet said my dog was not a patient. They continued to delay and I only talked to one smart person during this time. On the 10th of this month I pressed quick reorder button and the e act same problem started again. Even though I had refills they said my Vet does not care for my pet. I just looked and it "looks" like they have mailed 2 orders one reorder and one new order. The quick reorder has taken almost 14 days and I still haven't received it. My dog is 14 years old and has a collapsing trachea, we are experiencing an extremely cold weather and this baby is SUFFERING. I would never recommend this company

THIS COMPANY DOESN'T CARE ABOUT ANIMAL!!!! They have been filling my prescription for the past 6 months. Autodeliver they were delivering to many so, put that on hold till my meds were close yo running out with my dogs heart meds. I had 1 refill left if I got it before Jan 12th 2024. I called in on Jan 10th 2024. They charged my charge card & said would be here in 1-3 business days. 8 days later they called me while I was running errands. Said they can't get ahold of the vet for refill. I said you already sent my other rx, right? This is for the February Autofil. He said yes. I told him to call me back in a few hours when I was home & we can verify vet phone #. My Vets phone number hasn't changed!! I followed up with a call on Saturday, 2 days later cause I heard nothing. Yasmin informed me that there is no refill that they are waiting for vet to call back!! They blew me off with the 1 refill I had left.. I have the box from the last rx I received.. My dog only has 3 days worth of pills left & its Saturday!! This is HEART MEDS... I Strongly don't reccomend this company for your pet meds!!!! THEY DO NOT CARE ABOUT THE ANIMALS OR THEIR MISTAKES MADE!!!!!! BEWARE.......Terrible Service.. they will try to lock you into auto-refill... Awful experience.. Now I will have to go back to my vet with more expenses & hoping I can get an appointment for Monday. 😡🤬😡🤬

I was the Allivet website looking for prescription medication for my dog. I clicked "instant coupon" then entered my email address and phone number. I did not receive a coupon, so I opened a live chat. 20 minutes later, after sending 3 messages with absolutely no response, I finally got a text message with a coupon code. Then, I got a response in the live chat from Aaliyah Frederick acting like she hadn't completely ignored me for 20 minutes before sending that text. My dog's medication is very expensive so I reluctantly decided to see if the coupon savings would be worth giving my business to a company with such terrible customer service, but the code didn't even work!

Beware! Terrible company. Terrible policies. I placed an order and requested them to contact my vet for prescription. I am not sure that ever happened. Maybe my vet never sent the prescription. Regardless, there was no follow up from them. No automated reminders. I let it go by for awhile because I didn’t need the medication right away. Fast forward a bit, my dog passed away unfortunately and now I am trying to close all the loops. I requested a refund of the order I never received because obviously I no longer need it. Well they gave a 30 day return policy that they say extends to refunds on orders not received. So guess what, I am out $133 because 30 days went by before I followed up. What a terrible company.