Mark S.
Auto-ship has been more difficult than I expected.
I’ve just started using Auto-ship for my dog’s Rx. In the beginning, I mis-judged the time needed to receive the next package. When I tried to have it shipped early, it seemed nearly impossible, for me, to complete that task. Even after I thought I’d done everything right, a couple of days later, I checked my account and nothing had changed. I contacted Customer Service by chat (never could find a way to “speak” to a human), the agent was able to get my advance order straightened out. We had a short window to receive the item because we had a trip scheduled, leaving July 7th. When I got the shipping notification, it indicated the 8th, which meant it wouldn’t arrive until after we’d gone and my pup would have been on her own. Then, my Auto-ship was going to kick in and send ANOTHER item on July 15. I also was able to have the agent move that back a month but, now I don’t really know how many refills I have left. Ultimately, we had to buy an Rx from our Vet which, of course, defeated the purpose of Auto-ship. So far, my experience with Allivet and Auto-ship have been less than stellar.
Response from AllivetJul 13, 2026
Hi Mark, Thank you for taking the time to share your experience. We're sorry to hear your first experience with AutoShip was frustrating, especially with your travel plans and the need to make sure your pup had medication on time. We reached out because we'd like to review your AutoShip schedule with you and make sure it's aligned with your pet's needs going forward. Please give us a call back at your convenience so we can help get everything set up the way you'd like.