AllivetReviews of allivet.com

Response from AllivetApr 20, 2026

Hi Michelle, Thank you for bringing this to our attention. We’re truly sorry for the delay in receiving your pet’s important heart medication. We understand how critical and concerning that can be. We’ve reached out and would really appreciate the opportunity to speak with you directly when you have a moment. Please give us a call at your convenience.

Response from AllivetMar 9, 2026

We appreciate your feedback and are sorry to hear about your experience. We're here to help resolve any issues you may be facing. Would you mind providing us with more details so we can locate your account and address the matter effectively?

Response from AllivetMar 6, 2026

Hi Maggie, Thank you for taking the time to speak with us today and for sharing your concerns. We’re truly sorry for your experience and understand how disappointing it must have been to receive unclear information and encounter delays. That’s not the level of service we strive to provide. We appreciated the opportunity to review this with you and are grateful we were able to connect and work toward a resolution. Your feedback has been shared with our team so we can continue improving both our communication and processes moving forward. Thank you again for your time and for allowing us the chance to address this with you.

Response from AllivetFeb 19, 2026

Hi KP, We appreciate your feedback regarding our Black Friday promotion. We’d really like the opportunity to review your specific order and see exactly what happened. At the moment, we need a bit more information to locate your account. Please provide us with some additional information so we can look into your account right away

Response from AllivetFeb 6, 2026

Hi Timothy, We’re truly sorry for the confusion and frustration you experienced. After reviewing your account, we can see where the breakdown occurred, and we sincerely apologize. When your orders were combined, the prescription was mistakenly attached to the voided order by our system. Unfortunately, this was not identified right away, which caused further delays. We understand how disappointing that must have been, especially when you were trying to get everything resolved. We’ve attempted to reach you several times because we would really value the opportunity to speak with you directly and make things right. If you’re open to it, please give us a call at 877-500-9944.

Response from AllivetFeb 6, 2026

Hi Tee, We’re very sorry for the delay and the frustration this caused, especially when it involved important medication for your pet. You’re absolutely right to expect clearer communication and faster follow-through. After reviewing your order, the order encountered internal processing delays before it was finally picked and shipped. We also recognize that your inquiries were not properly escalated at the time, and no proactive tracking update was provided. That falls short of the service we aim to deliver, and we sincerely apologize. We attempted to reach you several times to discuss this directly. If you’re open to it, please give us a call at 877-500-9944. We regret the experience you had and appreciate you bringing it to our attention.

Response from AllivetFeb 6, 2026

We appreciate your feedback and are sorry to hear about your experience. We're here to help resolve any issues you may be facing. Would you mind sending us some additional information? Providing us with more details will help us locate your account and address the matter effectively. Thank you for your cooperation.

Response from AllivetDec 17, 2025

We're dedicated to resolving your issue quickly. However, we can't locate your account based on this review. Please contact us via phone, email, or chat so we can help you further.