AllivetReviews of allivet.com

You never answered my question. You sent e-mail after e-mail to me and my vet.I cancelled my subscription because of all this.

Ordered prescription on Oct. 2nd. Vet called them twice to authorize meds (Oct 3rd & Oct 5th.) I explained my dog needed meds asap. On Oct. 7th, they offered free 2-day ship via Fed Ex. Great way to save the day, so I thought! Later got an email that UPS will be delivering on the 11th! Called them again - to no avail - to emailed them about my concerns. Their response? "It is entirely my pleasure! Thank you for choosing us for your pet's needs!" WT????? Ugh!

The site states 1-3 days. What they don't tell you until you inquire about tracking info is that it takes them 24-48 "Business Hours" to grab the product and print a shippining label. Then it can take another day for them to bother with delivering the package to USPS. So, my order took 8 days. And my pet was without allergy medicine and suffering. I was told, through their online chat, when i voiced my concerns after 2 days had passed since my order, without a shipping notification, that my order would be expoedited and shipped fed ex. When i called the next day to check on tracking, they did find that note on my account, but nobody actually did it, and i was then told it would be sent via usps and that "processing" could take another 24-48 "Business "Hours". They then stated that this is their standard and that my order was "On Time". This is unnacceptable service in this day and age. Do not use this vendor if you expect current service expectations.

They reached out to get my dog's prescription via fax only and it caused a delay in shipping my dogs medication because my vet doesn't have a fax. It's 2024, get with the times! Email should be the first step!

i can not explain how this company has any good feedback working with them is a living hell.... they constantly need brand new prescriptions sent to them by mail.....no email or fax....and they loose them 3x before one is found.... then they take a week to fill the order..... they expect the owners to keep going back to the vet to pay for new prescriptions sometimes needing new blood tests... over and over as apaquel is needed every day forever..... they do not care.... they let me dog suffer for 8 days while they kept losing the paperwork....and then needed 3 days to put 100 pills in a bottle... i warn everyone about this company

I have used this company for years for such items as flea medicine, heartworm medicine, etc. They have always been the least expensive of the pharmacies out there. But I will never use this company again. My dog has congestive heart failure and requires several medications to stay alive. Two of these medications that are quite expensive were ordered from Allivet at a very affordable cost. I allowed several days before he was out knowing there could be a vet delay. When I didn’t get a confirmation shipping email within a couple of days I looked to see what the issue was. I assumed it could’ve been my veterinary office, but it was not. They simply had not shipped the products. This was a Friday. When I called them, they said that there was no one at the facilities over the weekend and the medication would not ship until Monday. I am shocked that these people have the lives of animals in their hands selling medications that are life and death for our loved ones but they do not have any workers over the weekends. This is a retail establishment and they don’t do weekends! now I get a message saying the product just shipped today and will not arrive until Friday. My dog has been without his medication for four days and now will have to wait another three days. Completely unacceptable and they will never get a dime of my business again. I would rather pay full price at my veterinarians office than to make my dog struggle to breathe because of this unprofessional, unethical business.

Sign up for autoship and fight to cancel it. Of course it's easy to sign up and difficult to cancel.

Customer service is incredibly incompetent. It's almost hard to believe it could be this bad. I placed 1 order and an auto ship and nothing was right. 4 phone calls and 6 emails later and I decided to stay away from this company. They are a complete mess! In the end, I paid more than I should have because it wasn't worth my time trying to explain over and over again the problem. Stay away!!!