AllivetReviews of allivet.com

It took a full week to receive the prescription for my dog because even after the vet's approval they have a 48 hour hold. Then when I later had to refill the prescription, they sent me an email they were contacting my equine vet for my horse! The original prescription was for my dog at a different vet! I called and asked how on earth could they screw that up. It is a REFILL. And once again, it will take a full week for me to receive it. I will never order anything from Allivet again.

It took several weeks to coordinate getting the prescription for flea and tick preventive. Very poor customer service and follow through.

UPDATE Although the company writes that they want to resolve. Why didn't they resolve with my numerous phone calls and emails. There is nothing more to say. We have already changed to a different carrier that will be prompt in supplying the meds my dog needs without any gaps in time from month to month. Horrible company, horrible customer service who were not paying attention what we were asking of them. I'm done with Allivet. _______________________________________________ Worst customer service ever. Even though I had auto-ship they continually asked for vet approval of meds. And even when the vet sent approvals, they would re-send email asking for approvals to the point my dog would run out of critical medication. I don’t knowing who was managing incoming faxes but they would continually claim they never got. The frustration was too much so I cancelled and switched to a provider who is more consistent.

UPDATE: They have ALL of the details, more than once. AND, it is now December 31st and I still do not have my dog's meds. Switching to local! . I switched to this company because Chewy uses Fedex, who, where I live, literally throw the packages across your yard. I moved all of my dog meds to Allivet on Autoship, not realizing they use the slowest USPS method....and take foooorrrrrreeeevvvveeerrr after they get an Rx. Three days ago, a needed med was supposed to ship. Today, I get an email that says that I had cancelled the shipment. No, I did not. I call. I get hung up on on hold. I log in and find out that the order was "VOIDED". The CSR indicates that they did not have my billing address. That is funny, since there is still a charge pending for this order. And, I spent $123 on that same card before that. The CSR placed the order again, for overnight shipment. DAMAGE DONE. I am finding another pharmacy.

Got vet approval on needed asthma med for my cat on Monday 11/1. Paid extra for quicker shipping. Kept checking fedex tracking number that showed label created but med not received by FedEx. Called Sat 11/9...was told they would ship the product again overnight and should get Monday or Tuesday 11/12. Checked today and it says pending fulfillment...so definitely not receiving med by Tuesday. Cat has been out of med since Sat. Called customer service and said they can now send it out 2 day shipping...which is not what they said Sat...I had originally paid for 1 to 3 day shipping. They offered a pathetic $25 toward another order. As if I would do business with them again after failing my cat. So disgusted with them canceled order as I don't believe anything they say. Plus if you sign up for autoship there isn't a way to cancel...that is adeceptive practice and should be investigated. May report them to FTC for deceptive practices.

Ordered, they tried to Fax my vet, really. I called when there was no approval and they asked if I wanted them to call my vet. Yes, ofcourse, really. I called to cancel and was told it had already shipped at 8am Friday. Called that night, carrier still awaiting package and the next guy said, no it shipped at 7pm apologized for me being lied to. Saturday, Carrier still waiting to receive. It did not ship out until Monday and now I won't receive my pet meds until next Thursday. If your going to lie to your customers you better at least ship it 2 day shipment. I will Never order again from people who lie flat out. Horrible experience and customer service. Go with Chewy instead. At least they seem to know what they are doing. ****UPDATE: This company sent me a $25 credit for all my troubles, still have not received product, right? Gave me a code to use online. It wouldn't work. Called them and they told me I had to go through the call center to use it even though it gave me instructions for online use. Then I was told I have to order OVER $25 in product for it to work!!! These guys are shady!!! DO NOT WASTE YOUR TIME OR MONEY WITH ALLIVET.

Absolutely the worst online vet I have ever dealt with, first after I sent in the written prescription they didn't read it right so they tried for 2 days to get a hold of my vet for no reason because they weren't reading it right. I make my vet call in to verify and make sure everything is correct which they do, then in my account it keeps saying that it was waiting on my script I call and I get that fixed I was told it was going to be mailed out the next day, it still wasn't mailed out that day, because they couldn't get a hold of the pharmacy supposedly, then I was told it would be mailed out the next business day which was on Monday, still not mailed out, now I'm told it won't be mailed out tomorrow but maybe Wednesday. I put the order in over 2 weeks ago and sent them the script, and it has been nothing but a hassle they're the absolutely worst online vet I have ever dealt with. They have wasted my time over and over, they have wasted my vets time for no reason to verify something that doesn't even need to be verified. I will never order from them again even with the credit on my account.

ALLIVET is a FRAUDULENT SCAM OPERATION!! DO NOT GIVE ALLIVET YOUR CREDIT CARD INFO !!! Allivet is subject to HUNDREDS of complaints about fraudulent billings, shipping of unordered products, price changes, "customer service" promising the world and never delivering, etc. etc. AVOID PROBLEMS!!!! AVOID ALLIVET !!!!! --=--=--=-- My reply to Allivet's reply: In ALLIVET's reply below, they have "copy-pasted" their usual nonsense -- phone calls are fruitless as one is shifted from department to department, made false promises, yet the unauthorized and supposedly "cancelled" auto-ships CONTINUE TO ARRIVE at random intervals. "Chats" are ridiculous as one is "chatting" with a very low IQ bot. "Emails" are never replied to. ALLIVET is pure FRAUD -- through and through!