AllivetReviews of allivet.com

Let me start by saying that Allivet has really great prices on most of my dachshund's prescription meds, and I appreciate it as it saves me a significant amount of money. The delivery is also prompt. However, their customer service leaves quite a bit to be desired, at least their email support. A couple of days after I'd placed my latest order, where I specifically marked that I would be mailing my prescriptions, I received 3 emails from Allivet: First one, that they have contacted my vet for approval (even though I specifically noted in the past that my vet does not give scripts/approval to a third party, which was (obviously) why I was mailing a script to them). Barely an hour later, a 2nd email arrived advising me that my order was "on hold" and "further action was required". I could not make the USPS work any faster so I could not take any further action. The 3rd email arrived 50 minutes later and contained a "second reminder" and an urge for "further action". That happened after I had written back after the 1st email advising that I had mailed the prescription and strongly insisting that my vet be not contacted -- they have told me they do not respond to 3rd party requests and do not understand why they keep being contacted on my behalf -- and frankly, neither do I. A day later, I received yet another email about my vet being contacted for approval. I have sent multiple emails to Allivet during that week, and never received a response to a single one of them. To their credit, once they did receive the scripts I'd sent (again, the USPS worked as fast as they do and I have absolutely no control over that), they immediately sent the meds, and as I've mentioned above, their prices are really good. When I contacted them by phone today (I want to place another order, but I also want to make sure my vet does not get harassed again, so I needed my customer number in order to send the scripts ahead of placing the order), the customer service representative, Ashley, was courteous and helpful. But it still boggles my mind that my vet was contacted despite my explicit instructions to the contrary, and my emails remained without response, not even so much as "sorry, won't happen again". The bottom line is, I would recommend Allivet but with a caveat. If your vet gives copies of scripts to a third party, you have nothing to worry about. If they don't and you don't want them harassed, make sure you send your scripts in ahead of time, and only then place your order. The prices for most medications are significantly lower than those your vet will charge, and the delivery (once they have the script) is prompt.

Price was good and product delivered within a reasonable time frame. The ordering process is way too complex and time consuming, and the app is awful and cannot be used for ordering. Take some time and money and hire a UX developer!

Spent time working out a complex order, only to find a major item on backorder - should have shown that when viewing prices, not when adtually trying to add it to cart. Then spent time trying to source alternative sizes or less desirable alternatives, only to find that the 10% coupon expired at Eastern time, so just a couple of minutes before I completed my order. The expiry time should have been shown very obviously. So a doubly frustrating order.

Allivet sends prescription requests to my vet on days and at times they are not open. When the vet doesn't reply (because he's not there!), Allivet emails ME and says "SECOND REQUEST" being sent to my vet. Even after I call my vet and verify that the request has been approved, Allivet continues to send emails... "THIRD REQUEST," "FOURTH REQUEST" and so on. Plus, unless you choose fast (translate that into EXPENSIVE) shipping, your order takes FOREVER! Your dog could be dead by the time your order arrives. Save yourself the aggravation and get the meds from your vet. May be more expensive, but at least you have them when you need them, and so does your pet.

I have limited experience. Completed an order for over $500 for medications for my horse. After spending a lot of time doing that ( creating account etc) went to check out only to find paypal not accepted for prescription meds. That information should be available to potential customers BEFORE they spend time filling out order forms. It's a deal breaker for me.

Checkout was difficult. First it tells you to choose a shipping method but there was no shipping method choice until you clicked on your address as if you needed to edit the address. I did not need to edit the address but that's what it takes to get the shipping choices to show up. Then it wouldn't take my order until I clicked "APPLY" for the coupon code even though I did not have a coupon code to put in the box. Cumbersome platform to use.

Quick shipping, order complete. Thank you!

Up till this point my experience with Allivet has been very good. I went to the site today to order another supply of meds for my pet. The main banner is advertising black friday deals all prices reduced site wide. However, the prescription I needed to order actually went up, not down and there was no difference in the manufacturer price posted. I contacted customer service and was informed that I would continue to pay the price that I had been paying previously, so I guess we will see.