AllivetReviews of allivet.com

Do not rely on Allivet for essential medications. Allivet did not process my order. The status said "pending fulfillment" for 4 days before I finally canceled and ordered elsewhere. Each person I spoke with gave me a *different* story about the warehouse being closed for upgrades (or in one case, closed for a "one-day holiday on Friday"). Seeing another review on this site shows that the company has had this "warehouse closed for upgrades" issue (line?) for a few weeks. An honest, responsible company would state on the website that they cannot fulfill orders in a timely manner. Instead, Allivet pretends to be operational and is putting pets' lives at risk. The deceptiveness is more upsetting than the delays. I will not do business with Allivet again - they are not trustworthy and clearly not concerned about pet health. To their credit, one person I spoke with offered to reimburse me if I purchased the medication from the vet. But after I submitted the receipt, another rep said she would have to "see if they could do that" and then she tried to lower the amount of reimbursement.

I am no longer using Allivet after years. You were unable to deliver my pet's medicine in time for her to take it due to your warehouse shipping issue. You could not tell me a shipping date even though I ordered it 14 days in advance. When I called into Allivet, your rep informed me of the warehouse issue and could not give me a delivery date only that it would ship overnight. The rep was fine, your computer system was not. Sorry. You lost me as a customer.

It is a very long story but my elderly greyhound had to go without his medication for days due to Allivet's negligence. They said the medication shipped, provided a tracking number, but nothing happened. When I called, they told me they were out of the medication. They told me they would credit my account $20.00 and then proceeded to ship my dog's Bravecto without giving me the credit. I am done with this company.

This company is not legit. If you read their reviews on Google you'll see people send them prescriptions and they just keep saying they never received it and it goes on and on for weeks while you wait for a necessary prescription. They have no intention on honoring the price they're offering so they just keep saying they didn't receive the prescription. Save your time and your sanity and go somewhere else

I placed an order for an antibiotic that my dog needs on Monday 2/17. Allivet STILL HAS NOT SHIPPED this antibiotic. I cannot get a response back via email from their customer service and I have called multiple times and was just lied to about this prescription being shipped. My dog has a rash that is spreading and needs these antibiotics and I have NO IDEA when I will be getting them. The customer service and lack of communication here is unacceptable. I will NEVER order through Allivet again. There are way too many other options that are way more reliable.

After mailing in my dog's original Rx (with two meds on it, as has been the way for years) I only received one. It took many phones call on my behalf to find out where the second one was. After being apologized to and told it would be overnighted at no charge, a week later---still nothing. More phone calls and time wasted...rude customer service rep. Will go elsewhere next time.

Shipping is always a problem with Allivet. My most recent order was on 2/10/25 - Rx was on file and according to the customer service rep it was approved on 2/12/25. It is 2/19/25 and it is still processing. The website falsely claims "Get it Fast! Free 2-3 day shipping." I called and rep said to wait, but could not offer any further information. Don't use Allivet if you actually need your pet's medication in a timely manner. Update: I cancelled my order 2/23/25 as reps were unable to provide any update.

I have been using Allivet autoship for many years. This month I checked the status of my monthly autoship, expecting to see that it had been shipped out. Unfortunately, it should have been shipped out 2/3/25 and has not been shipped as of this morning 2/17/25. In a previous chat, they described a problem in their warehouse and were unable to give me a shipping date. This is not acceptable for a pharmacy. I wasn't even notified that my shipment would be delayed, which left me scrambling to find another vendor and get new prescriptions. I have switched to another pharmacy and will not use them again.