AllivetReviews of allivet.com

I never received my prescription even after the vet provided a new prescription AND I approved and responded to the confirmation email. When I contacted customer service they said I never responded to the confirmation email. After I sent a screenshot of the email I responded with , customer service said they were sorry and told me they will send it out via next day shipping. Three days later i received a notification that a shipping label had been generated(what happened to the next day shipping???) I still have not received my order your tracking says June 6th. Because you did not ship it when you said I will not get it if it does show up, which I seriously doubt at this point, until June 9th because I will be out of town starting June 6th. Your company has failed in every way on this order. I just ordered my dogs flea medication from Amazon as a result of my experience on this order and especially on the performance of your epic failure by customer service.

Way too expensive. And the lure of a first order discount, only to pay MORE later as drugs continue to get more costly. We now use GoodRx Bye

This company is not trustworthy. They only shipped a portion of my order and will not refund for the missing items. They literally stole a couple of hundred dollars from me by not providing the product or a refund.

I have had nothing but priblems with this pet pharmacy. My vet sent over a prescription on 5/19/25 it was filled by Allivet and charged to my credit card.( Excellent price) I was also charged 2.75 on top of the original payment. The could not tell me whst it was. They reversed that charge. Few days later that charge of 2.75 again chargwd to my credit card. Allivet tells me they show nothing. On 5/28/25 Allivet charges me the full price again for the prescription. I called them and they say they show nothing and its a pending charge and it will drop off. I explain to them its not a pending charge, but a charge posted to my credit card, not once but twice. They tell me they will expedite the issue. I hear nithing further from them and take it up with my bank. Now I have to waut 10 days before its refunded to me on top if closing my card down. Something so simple has turned into a BIG problem and the company won't work with me. Be careful should you decide to deal with this company.

A few hours after placing my order I received an e-mail telling me they could not get a hold of my vet to verify the script and that I would have to. After receiving verification, it still took a couple days to ship it. Shipping was then delayed. It was scheduled to arrive on a Monday and I did not receive it till Friday. My dog has DCM and desperately needed this medication in a timely manner. I will not be using Allivet ever again.

***UPDATE: The response they provided below wasn’t even in regards to the prescription I was speaking about! That one isn’t on auto pay. I placed the order they are talking about THIS MORNING (5/22/25) for a completely different medication (pain). The original review was from 5/13 regarding an allergy medication. At this point I don’t know what med I will get! Also, the 8 refills I had left in the allergy meds now mysteriously show as 0??? This is ridiculous. *** Very unreliable. I set up auto shipments monthly and they would send it whenever they wanted instead. Usually 2 weeks after the last shipment. The meds aren’t cheap so having $150 come out when I wasn’t expecting it is an issue. This happened several times in a row so I cancelled the auto shipments. Then they wouldn’t send the meds because they claimed they had to get vet authorization first even though my portal showed 8 refills for one script and 30 for the other. Multiple times this meant my dog went nearly 2 weeks without her prescriptions. Even my vet office grew frustrated and annoyed with this company. I switched to VetSource instead.

Signed up for auto ship for Simparica Trio at a 50% discount for first shipment. My bank account was charged for correct amount, Allivet then informed me that they changed their policy and I would be charged full amount $149, They would not concede their mistake. Do busibness with this outfit at your own risk!!!

the price jumped 20% and we do not get enough time to change order. also their 'fix' of offering % off next order IS NOT AUTOMATIC you are required to jump through tight time windows in order to apply the coupon yourself or forfeit the discount they obviously are insincere with the offer, they seem to be betting on the offer being missed.