AllivetReviews of allivet.com

Response from AllivetAug 8, 2025

We appreciate your feedback and apologize for the issues you've experienced. However, we're unable to identify your account based solely on the information provided in the review. To assist you further, please contact us via phone, email, or chat with additional details. We're here to help and look forward to resolving this matter for you.

Response from AllivetAug 4, 2025

Thank you for reaching out and sharing your experience — we’re truly sorry to hear what you and your pup have gone through. This is not the kind of service we ever want our customers to receive, especially when a beloved pet’s health is on the line. We’d like to look into this urgently, but we weren’t able to locate your account with the information provided. We’ve also reached out to you via Facebook in hopes of connecting directly. If you could please send us a private message with your order number, name, or email address on file, we’ll be able to dive in and address this right away.

Response from AllivetJul 23, 2025

We appreciate your feedback and are sorry to hear about your experience. We're here to help resolve any issues you may be facing. We reached out to you but were unable to speak with you. If you wouldn't mind giving us a call back so we can straighten everything out for you.

Response from AllivetJul 11, 2025

We’re very sorry to hear about your experience and how it made you feel—especially when it comes to something as important as your pet’s care. At this time, we're unable to locate your account with the information provided, but we’d really like the chance to look into this and make it right. Please reach out to us at 877-500-9944 or [email protected] so we can assist you directly. We’re here to help.

Response from AllivetJul 9, 2025

We’re sorry to hear you feel that way. We work hard to offer competitive pricing while ensuring the highest quality and service for your pet’s care. That said, we understand how important affordability is, that is why we offer a price matching program. If there’s anything we can do to help or if you'd like us to take a closer look at an item, we’re here for you.

Response from AllivetJul 9, 2025

We’re really sorry your order was canceled. The item you ordered is currently on backorder from the manufacturer, which is why it couldn’t be fulfilled. We understand how frustrating this is and how important it is to receive your pet’s medication on time. If you would like to receive a notification when the item is back in stock, please reach out to us.

Response from AllivetJul 7, 2025

We’re so sorry for the repeated phone calls and completely understand how frustrating this has been. We’ve identified a duplicate account under your phone number and want to assure you that we’re actively working on permanently removing all data from both profiles in our system. Your peace of mind matters to us, and we’re here to help if you have any questions.

Response from AllivetJun 9, 2025

Thank you for bringing this matter to our attention. We're so sorry for the delay you experienced with your order. We have reached out to you over the phone. Please give us a call back if you are available to speak. We're here to help resolve any issues and make this right.